Orphek PR156 Repair

[uskram]

Has anyone experienced failure of the electronic mechanism that sends power to the main LEDs on this light? I have two and swapped out the controller and eliminated the light as the problem. I also opened the controller and swapped the feed to the second timer and eliminated the timer as the problem. It would seem the "switch," if that is what you call it, or power supply between the timer and the main LEDs is not functioning. The part(s) does not have any markings I could find. Any one have any suggestions for a repair? The unit is out of warrantee and I wrote Orphek customer support to see if I could purchase the required replacement part(s) and have not received a response. Any help would be appreciated. Thanks.<O</O

 

[xcorallusx]

orphek has terrible customer service and their product is overpriced.

 

[uskram]

Problem Solved

Problem Solved

As I posted in two forums, I thought I would re-post the outcome to my situation here as well, in the hopes it will help someone else.

"Thanks everyone for your responses. Scott from Orphek, sales-2 at orphek dot com, got back to me today and was awesome! He obviously understands the lifeline their lights represent to a reef tank as he took time out of his preparations for leaving to attend a trade show in CA to assist me. He worked with me to determine the part malfunctioning, actually went into the warehouse to get it, explained what to expect while making the repair and shipped it, all while I was on the phone with him to make sure I got my light working days sooner. Not sure where the idea started regarding the state of their business, but my experience was very positive with a representative of the company (that is still in business) here in the US. Thanks again for your help and suggestions and thanks to Reef Central for this amazing tool to connect reefers especially in times of need like mine!"<O</O

 

[Aquatron]

orphek has terrible customer service and their product is overpriced.

I use to think the same thing but after a lot more knowledge for me with LEDs/fixture's and them getting better US coverage. I have changed my view and will be buying their lights for my build. But I do understand your view!