Osmolator pump problem

[agiacosa]

Roger,

Setup a new Osmolator on Monday purchased from PA. It worked fine until last night.

The sensors are in the sump with the water discharge going into the tank about 3 to 4 feet higher than the pump.

The problem: The control module indicates low water level but the pump doesn't work. I've tried shaking it, turned it upside down, anything I could think of. It is as if it is not getting power because no noise or vibration comes from it. I tried to play with the pump wire connection to the control module with same result.

As my tank is brand new, I doubt calcium build up could be an issue as it has only been a few days.

Any thoughts?

 

[Brewboy74]

This has been brought up enough I feel comfortable answering. You can try taking the sensor out of the tank and washing it with hot water and dish soap. The new plastic has a tendency to be hydrophobic and repel the water, so it senses that the water is below (when its not) the sensor and the yellow light comes on.

HTH, I am sure Roger will get you going if that doesn't work

 

[rvitko]

In this case it sounds like the pump. Try touching the wires from the pump directly to the tip of the transformer 9/12V output. One lead to the center one to the outside and see if it comes on. If it works then it is a connection issue. If not, it is the pump.

 

[agiacosa]

Thanks. I'll do that tonight when I get home.

 

[agiacosa]

Roger,

I tried what you suggested and the pump won't start. It seems to be a pump issue. What can I do?

 

[rvitko]

PM me your address I'll just send you a new pump.

 

[agiacosa]

Roger,

Thank you. Pump received and everything works fine. Another excellent example of your tremendous customer service.

:thumbsup:

 

[tygger]

Impressive.

 

[hwynboy]

Impressive.

for other vendors yes....for Tunze and Roger Vitko no. Roger has always provided the best in customer service...I dont know how he does it but always prompt, courteous, and helpful. I have met him in person and I know he is genuine and just an all around good guy. That's why I continue to buy their products. Kudos Roger.

 

[rvitko]

Thanks guys, but I screw up once in a while too and you just can't make everyone happy so innevitably I pizz off people once in a while and they aren't all glowing reviews. I live by a simple rule and treat people the way I want to be treated, I don't believe the customer is always right or cling to idiotic salesmans dogma but I believe in just being fair.