Osmolator Universal 3155 Operating Sensor Issue

[2pacc]

I have the same operating sensor failure as with this thread http://www.reefcentral.com/forums/showthread.php?

The pump would run for 10 seconds and then shut off after initial power on and the sensor would not be able to detect when the water has dropped below the level. Would I be able to get this repaired (purchased 03/21/2011)? Is there spare sensor I can purchase? :sad1:

 

[2pacc]

Sorry, same issue with this thread rather Osmolator Universal 3155 sensor failure

 

[rvitko]

This is an easy repair, but it does require soldering of four small wires and as a DIY I would only recommend it if you have a very good needle tip iron with temperature control, it will be impossible with common pistol grip or broad tip soldering irons. If you are in the US you would generally send it to us, there will be no charge for the repair or return shipping and you will have it back 3-12 days after you send it in, depending on how far you live from Austin, TX, we will complete the repair in 1-2 days, most of the time is shipping.

 

[2pacc]

Thanx Roger, I will send you a PM!

 

[gorally]

Sorry to tag on this question. I bought a Osmolator 2 years ago but never get to use it. I started another tank and thinking about using it. Is there any preventive action I can do to avoid this from happening? Roger mentioned that might be a pin hole in the sensor to allow short circute. Can I seal that wire with some silicon to prevent that from happening?

 

[Craig Borowski]

Sorry to tag on this question. I bought a Osmolator 2 years ago but never get to use it. I started another tank and thinking about using it. Is there any preventive action I can do to avoid this from happening? Roger mentioned that might be a pin hole in the sensor to allow short circute. Can I seal that wire with some silicon to prevent that from happening?

No preventative action is necessary or recommended. The particular problem mentioned above is very uncommon.

 

[goonie0]

Osmolator Universal 3155 Operating Sensor Issue

This is an easy repair, but it does require soldering of four small wires and as a DIY I would only recommend it if you have a very good needle tip iron with temperature control, it will be impossible with common pistol grip or broad tip soldering irons. If you are in the US you would generally send it to us, there will be no charge for the repair or return shipping and you will have it back 3-12 days after you send it in, depending on how far you live from Austin, TX, we will complete the repair in 1-2 days, most of the time is shipping.

Hi-

I think I'm facing the same exact issue. I purchased my Tunze 3155 back on 4/5/11 and I haven't had any issues until today, when all of a sudden the operating sensor doesn't seem to be able to detect that no water is touching it. I've cleaned the sensor and taken apart the electronic module to make sure all the connections are fine, but no luck.

I'm barely out of my 24mo. warranty period. If I send it in, would you guys be able to repair it if the issue is the same?

-Tony

 

[Craig Borowski]

I'm barely out of my 24mo. warranty period. If I send it in, would you guys be able to repair it if the issue is the same?

Yes we would. Though if the issue isn't the same, please describe what's happening as it could just be a power supply problem.

 

[goonie0]

Yes we would. Though if the issue isn't the same, please describe what's happening as it could just be a power supply problem.

So my issue right now is that even when the sensor is not in contact with water, the unit and pump are not activated. I've tried unplugging the power supply in an effort to reset the unit, but no luck. The power supply seems fine... the unit shows the green "all is ok" notification.

Actually, after I posted my message the first time around, the sensor sprung back to life and seemed to work again, but then I cleaned out my pump chamber on Sunday and had to move the Tunze sensors and after putting it back in place it's not working again.


The first time around I did the following trouble-shooting:
- I tried cleaning the sensor with a vinegar solution to make sure there weren't any calcified deposits, but that didn't help.

- I looked at the board to make sure everything was okay by removing the screws etc. and I didn't see any evidence of corrosion, loose wires, etc. (the unit is well insulated so there is no risk of it contacting the water).

Let me know your thoughts! Thanks.

-Tony

 

[goonie0]

Hi Craig, were you able to see my last response to you? Please let me know, thanks!

 

[rvitko]

Tony,

I suspect the optic sensor has failed and needs to be replaced. If you send in the controller with a note including your return address and phone number, we will get it repaired ASAP.

Tunze USA
305 Victor St
Austin, TX 78753

 

[goonie0]

Thanks, Roger!

I'll see if I can send it out today. To clarify, do you just want the controller unit or the optical sensor + overflow sensor too?

 

[rvitko]

Both sensors are hard wired to the controller and would need to be included.

 

[goonie0]

Both sensors are hard wired to the controller and would need to be included.

Roger/Craig-

Thanks so much for fixing the sensor! I received the return package yesterday, put the sensor back onto the clip in my return chamber, fired up the module, and now it works. You guys are awesome. Thanks again, I truly appreciate it.

-Tony

 

[rvitko]

No problem, thank you!