I'm looking for a IT Helpdesk/Analyst for my department. The position will not be available until Nov. 8th. I know there's quite a few IT people on here and maybe thought someone here may need a job. I would like to offer this here before we publish this on Monster.com, Dice.com or other website. Position is offered starting at: 30-50k/yr DOE
Description
Education/Training: Required: Post secondary degree/diploma.
Desired: Professional certification from Microsoft (A+,MCSE, MCSA, MCDST), Cisco (CCNA, CCNP) or other, Backup Exec, Norton Ghost, Outlook 2007, MS Office including Access, PowerPoint, PHP, HTML, XML, .Net, ASP is required.
Experience:
• Minimum 2 years experience in Information technology support with a technical knowledge of Network concepts/LAN, TCP/IP protocols, current Windows operating systems, Microsoft Office, PC hardware (desktops and laptops), printers, and Windows terminal services. Active Directory, Exchange 2007, FAS, Solomon, Kronos, ADP, Backup Exec, Symantec Anti-Virus, Symantec Spam, and Track-It. Experience with Millennium, Vodavi, wireless and basic WAN knowledge a plus.
Job-Related Skills:
• Excellent communication, interpersonal, organizational, and time management skills.
• Must be physically capable of moderate to heavy manual labor and be capable of lifting up to 50 pounds.
Essential Duties & Responsibilities:
• Provide excellent customer service skills in responding to user questions; assist in problem resolution and track problems to completion to ensure satisfactory resolution.
• Troubleshoot hardware, software and basic network related issues.
• Multi-task and prioritize problems based on business needs.
• Proficiency at communicating in “lay terms” the problems and solutions.
• Escalate problems as required to ensure satisfactory resolution.
• Log all help desk calls for tracking purposes through Track-It.
• Configure, deploy or upgrade computer hardware and software, including PC’s in standard configurations, printers and other peripherals.
• Perform basic system administrative functions as assigned, in accordance with corporate security policies.
• Responsible for daily rotation of archival tape backup for all servers and critical systems.
• Responsible for maintaining current updates for anti-virus and service level patches for desktop and laptop computers.
• Point of contact with vendors and end users as needed for resolution of problems or for support under special maintenance agreements.
• Coordinate shipping of equipment as required for return or repair.
• Stay familiar with new technology in order to effectively evaluate user problems.
• Adhere to corporate information security guidelines and promote information security and the protection of automated corporate assets.
• Point of contact with telephone vendors for any telecommunications related issues.
Additional Responsibilities: Projects may require a flexible work schedule. Other job duties and functions may be assigned.
Description
Education/Training: Required: Post secondary degree/diploma.
Desired: Professional certification from Microsoft (A+,MCSE, MCSA, MCDST), Cisco (CCNA, CCNP) or other, Backup Exec, Norton Ghost, Outlook 2007, MS Office including Access, PowerPoint, PHP, HTML, XML, .Net, ASP is required.
Experience:
• Minimum 2 years experience in Information technology support with a technical knowledge of Network concepts/LAN, TCP/IP protocols, current Windows operating systems, Microsoft Office, PC hardware (desktops and laptops), printers, and Windows terminal services. Active Directory, Exchange 2007, FAS, Solomon, Kronos, ADP, Backup Exec, Symantec Anti-Virus, Symantec Spam, and Track-It. Experience with Millennium, Vodavi, wireless and basic WAN knowledge a plus.
Job-Related Skills:
• Excellent communication, interpersonal, organizational, and time management skills.
• Must be physically capable of moderate to heavy manual labor and be capable of lifting up to 50 pounds.
Essential Duties & Responsibilities:
• Provide excellent customer service skills in responding to user questions; assist in problem resolution and track problems to completion to ensure satisfactory resolution.
• Troubleshoot hardware, software and basic network related issues.
• Multi-task and prioritize problems based on business needs.
• Proficiency at communicating in “lay terms” the problems and solutions.
• Escalate problems as required to ensure satisfactory resolution.
• Log all help desk calls for tracking purposes through Track-It.
• Configure, deploy or upgrade computer hardware and software, including PC’s in standard configurations, printers and other peripherals.
• Perform basic system administrative functions as assigned, in accordance with corporate security policies.
• Responsible for daily rotation of archival tape backup for all servers and critical systems.
• Responsible for maintaining current updates for anti-virus and service level patches for desktop and laptop computers.
• Point of contact with vendors and end users as needed for resolution of problems or for support under special maintenance agreements.
• Coordinate shipping of equipment as required for return or repair.
• Stay familiar with new technology in order to effectively evaluate user problems.
• Adhere to corporate information security guidelines and promote information security and the protection of automated corporate assets.
• Point of contact with telephone vendors for any telecommunications related issues.
Additional Responsibilities: Projects may require a flexible work schedule. Other job duties and functions may be assigned.
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