Power brick or BB bad?

[Maximus]

I have a battery backup that was sent to me around 5-6 months ago from Ecotech for a warranty repair. The BB is no longer charging at all. Before I plug in the power brick, the light is green. Once I plug it into the BB, the light turns red. Is the power brick or BB faulty? I already have an RMA but I'm unsure if I should send in the power adapter, the battery backup, or both. Obviously, I would prefer to send in the power adapter only if that is the faulty part. Please help.

 

[Alex Y EcoTech]

Maximus,

It sounds as though the Battery itself is the issue, but I would highly recommend sending both the power supply and battery. Also, flat rate boxes work great for heavy items such as Battery Backups.

 

[Maximus]

Ahh good idea on the flat rate boxes. I'll go ahead and send both in. Thanks Alex.

 

[Maximus]

Hi Alex, can you do me a favor and check to see if you received my BB yet? I sent it USPS priority and my name is Sang Lee. Thanks dude!

 

[Alex Y EcoTech]

Hi Alex, can you do me a favor and check to see if you received my BB yet? I sent it USPS priority and my name is Sang Lee. Thanks dude!

Sang,

I will have our service technician reach out as soon as the package is received.