premium select and regular figi = same

[goda]

i just got my lr shipment and all the rock looks the same. dont know why i wasted money on the premium select stuff when the cheep stuff looks exactly the same. i can only tell the diff between the lau and the other stuff. b ut as i was saying. what box is which. ill give you guys a chance to see if more like comes from one then the other. but you really should lable the boxes . anyways . see yall later. great job shipping no danmage at all. very unusal for fedex haha


the rock isnt 100% dry like most lr shipments. overall nice but you get the point right.

( i still plan on buying from you in near future)


and btw whats up with snails . you have any news on the banning or no. so far we are only hearing from members on the board about that

 

[dfs/la2]

goda

Thank you for your post. We have sent you a PM in regards to your Live Rock questions. If we can be of further assistance, please feel free to contact our Live Aquaria Department at 1-800-334-3699 or via e-mail at customerservice@liveaquaria.com

Thank you.

Michelle H.
Drs. Foster & Smith, Live Aquaria

 

[goda]

well thanks for the response but i would like it if oyu would of called before switching one rock for a nother.... i would of cancled the order if i knew i was gonna have lr switched out.

ill give this some time to see how this is handled before i doanything. many people told me to cancel payment but that dosnt feel right. it really seems that you want to make this right and thats a nice start. thanks for not just ignoring me like i have had happen in the past ( wasnt fish related in the past tho)

 

[goda]

im gonna put it in my tnak to prevent die off. i dont feel that lil animals should die due to acompanys mistake. so hopfuly any solution for this dosnt include me shipping it back ( i wont pay shipping anyways. alreayd paid it once lol)

 

[DFS/LA1]

Goda,

Thank you for your post. We have sent you another PM in regards to your order inquiry. Please contact us at your earliest convenience at 1-800-334-3699 (8am-10pm CST) or email us at CustomerService@LiveAquaria.com should you have any other questions about your order. We will be happy to assist you.

Sincerely,
Donna
Live Aquaria Supervisors

 

[thefishguy3]

They sent you a different LR than you ordered and didn't bother telling you?!

 

[goda]

they fixed the problom im happy now and will be using them again when it comes time to order my coral

 

[thefishguy3]

Well, the fact still remains that they knowingly gave you a different live rock than you ordered and did not tell you and kept your money...

If you didn't order 2 different kinds, you never would have known...

Just wondering how many other people got a different kind of live rock than they ordered...

That's hideous...

Thanks for brining it to everyoneââ"šÂ¬Ã¢"žÂ¢s attention.

 

[goda]

from now on will be labling boxes so you know what box holds what. that way even a noob will know what he got

atleast thats what they told me theyed start doing.
anyways. try buying from them. they are right up there with icecap and tunze