Problem with MP 40

[Denadai]

Hi Guys,

I bought a new MP 40 in premium aquatics last year ( october )

After a long time inside the box today I did the first test and for my surprise the MP 40 is not working. The controler is blinking just in green and the pump is running but I can´t control the pump and nothing works

The main problem is that I live in Brazil.

I had an old mp 10 and two old mp 40 and everything is fine.....just the new one mp 40 is not working

Any help ?

Best Regards

 

[Denadai]

Just to say...I bought two wetsides....both of them is not working and both are new

I saw green/red sometimes light but after and now just green blinking and the pump is running but without any control

Best Regards

 

[Denadai]

Thank you ecotech for answer my issue here...you are really good

I spent 369 dollars in a product that doesn´t work...but ok....

I´m going to buy a gyre, hope they are better than ecotech, or at least have more respect with customers service

 

[RBU1]

Might help if you read!

At EcoTech Marine we pride ourselves upon our customer support. In order to serve you better we have developed four channels for helping you:

1) Visit our website at www.ecotechmarine.com/customer-service (our website features a multitude of FAQ's and videos which can help you solve many problems without needing to ever contact us)
2) Call us at 610.954.8480 ext 106
3) Email us at service@ecotechmarine.com
4) Post here on Reefcentral

While this forum is an excellent means of exchanging information and helping you out, we prefer that you call or email us as many problems can be quite specific or require in-depth trouble shooting which can not be performed to our level of satisfaction on this forum.

If you choose to post here on RC rather than call or email us first, this can delay your service by a few days as our policy is to speak or email with you personally in order to determine whether or not you will need to send your pump in. If you need to send your pump in, or suspect that you do, please make sure to always include the following form with your pump when you send it in:

http://ecotechmarine.com/wp-content/...stomerForm.jpg

Lastly, if you post here on RC and are inquiring as to the status of your pump, please include your full name in your post. We do not keep track of pumps in service based on RC user names and so we will not be able to check up on the status of your pump without knowing your full name.

We respond to RC threads Monday-Friday, as we are able. Phone calls and email are monitored Monday-Friday constantly.

 

[Settings]

Give them a call, I'm am sure they will give you the run around.

 

[Alex Y EcoTech]

Thank you ecotech for answer my issue here...you are really good

I spent 369 dollars in a product that doesn´t work...but ok....

I´m going to buy a gyre, hope they are better than ecotech, or at least have more respect with customers service

We do our best to respond to ReefCentral posts in a timely fashion. Anytime you are in need of immediate assistance contacting us directly via email or telephone is your best option. We can be reached Monday-Friday from 9-5 EST via telephone by calling 1-800-785-0338 Ext. 2. You can also email Service@ecotechmarine.com.