Problem withNEW STYLE MINI-G

[HardcoreGamer]

As continued from were I was sent a replacement pump for the new design the new pump is doing the same thing as the old one! I think it has something to do with the new under the housing design as I havent heard of many problems with that style. I would like to know if I can get my exchanged for that style? I will also be sending an email with regaurds to this issue. Please let me know that we can get this fixed ASAP! Thanks

 

[HardcoreGamer]

Continued from this link: http://reefcentral.com/forums/showthread.php?s=&threadid=1268441

 

[AquaCave]

Hi,
I apologize about the inconvenience this might have caused.
Unfortunately old style is out of production. I will call you tomorrow during the day so we can get this fixed for your.

Albert
www.aquacave.com

 

[HardcoreGamer]

Thanks Albert I just dont understand what is going on with this unit! You can reach me after 12pm est. Thanks

 

[HardcoreGamer]

Got another pump and it was doing the same thing, alot of fuss and time down without a running skimmer but Albert called me tonight and told me that the manufacture had changed the needle wheel size to a larger size and that they are sending me a new needle wheel. I wanted to return for a full refund though... I already invested in another piggyback style....Albert think I can just get the refund??

 

[HardcoreGamer]

Contacted Aquacave and was told that the company that makes the pumps have fixed the problem with a different prop head thingy? I am still waiting on the replacement. Can I get an update with some tracking?

 

[HardcoreGamer]

receive new motor prop and it is somewhat smaller in size. It has been running for a few days now and its isnt putting out but about half the air/water mix that the orginal did. Not making any foam in the cup. I guess I am stuck with it now. My over all review. This unit would have been amazing because when it does work it works great, the shutting off and on is a pain but it comes back on and makes great skim