radion wont turn off

[mrphil]

i have a Gen1 radion which the blue led wont turn off

i have set the brightness and all the colour sliders to 0% at 8pm but the blues stays on

it says its running the lastest firmware with no updates available and i have already tried doing a factory reset but no change

help!

 

[Duality]

Try calibrating the channels

 

[mrphil]

Try calibrating the channels

thanks for the tip, just calibrated and fingers crossed it will turn off tonight

 

[mrphil]

Calibration didn't work, blues still on after 8pm

 

[dendrite]

what about Lunarlights?

 

[mrphil]

its set to off

 

[Alex Y EcoTech]

Mrphil,

If you're still having issues after calibrating the light, I would recommend contacting us directly for more advanced troubleshooting. We will be able to access your light remotely and diagnose the issue.

 

[mrphil]

Thanks Alex I have factory reset the light and used the default color program for a test run, hopefully it will turn off tonight

 

[Eastamherstbias]

If you do a live demo of the cycle, does the light go off?

 

[mrphil]

just an update

the reset or the factory colour graph fixed the issue. the light now turns off