Received a Defective product policy

[sabbath]

If I receive a product that is defective. What is your policy? I emailed you yesterday (received it yesterday as well). Called twice but nothing resolved...?

 

[Jeremy B.]

Hi,

I believe we just spoke on the phone about your issue. Let me know if there is anything else I can help you with.

Thanks,
Jeremy

 

[sabbath]

Yes, We did just talk. Thanks for calling me back. I wonder if you have the right email? I have not received the RO form yet?

 

[Jeremy B.]

You should see the form emailed over to you by the end of the day today.