The lucky part ...for the Manufacturer is , people store it in Quantity and so do stores.
The confusing part in quality is, people store it in Quantity and so do stores
A product is stored and delivered in thousands of locations with the exact thousands of variations regarding shelf location, sales unloading time and consumer use time.
If a product changes formula (known or Unknown) it sits behind the newer ones and waits its turn. So everyone here is not , can not and will not have the changed product right now this minute.
Lucky again for Red Sea. Diffusion.
In this manner it is simply delightful for a manufacturer to say "...well not everybody is having the same problem...it must be YOU" ...for their short term fix.
In this manner it is horrible because unless you are not a buck passer in Management this will become a Cancer until sales decrease to a point of serious resolution.
In this manner a manufacturer is less likely to believe the "Me's" in the world. I am not experienced with salt. I am highly detailed and methodical...but lets face it , salt is not my expertise. And when it comes to mixing it with water...well step back and let the Experts handle this Technological Complexity. You see folks...it is just salt and we are just people. For a product to sell it needs to be user friendly PERIOD...too many other product options (piled right next to it). I used to be in hard core sales. Honesty equals SUCCESS.
In this manner a company that is trying something new, can do so, and gauge the effect and change it back if the results are negative and ride the wave of complaints until it is over.
In this manner a bad batch of unknown issues and of unknown quantity rides the same wave.
..."If a product changes formula (known or Unknown) it sits behind the newer ones and waits its turn. So everyone here is not , can not and will not have the changed product right now this minute".
I expect the following if this is a product change. More will have my experience.
INTERESTING facts. I happened to have a RAW fresh start Glass Tank EMPTY.
I have the luxury and so do you reading this, to know it settles down without a pump or any movement to the bottom if the tank (in your case a layer on your investment)
BUTTT you do not turn yours off. It can be filtered out with a sock. If I had filled my milky tank to the top with a sock , the sock would clog and it would be clearing completely in hours. I chose to let it settle and vacuumed the precipitated particles from the bottom.
There is a change, that seems to be a fact. (thank goodness others know it too)
There is a problem.
A Major Representative within the company knows about it and as of now passes it to you and me. I would like to suspect he is unaware of how anal I mixed it and sprinkled it in a 50 gallon tub with a submersed pump...but I think not. I spent 1/2 hour explaining a 30 seconds explanation of process. The process of explanation turned into what could I have done wrong.
I step back with a simple consumer observation (professionals are their consumers too) It is a salt mix...does it Mix. Keep it simple stupid.
It is how the problems are handled that define a Company.
I am positive every story from 2 years, 1 year 6 months are going to be positive. I bought mine this week from a store that just received 2 Bags.
If you have Red Sea Coral Pro and it mixes now that is great. I love what it contains and the stories of the effect on Corals. Mine was a Red Plastic Bag He said was meant for Professionals. Well Einstein... it says on every Container shape and size...Pro