Reef Fanatic ph monitor won't power up...

[ghstrider]

I bought a ph monitor from you guys about 6 months ago and its always worked flawlessly. I went out of town for 2 days and returned tonite to find that it wont power up (tried in multiple outlets). Is there anything that can be done?? I tried calling the manufacturer when i first bought it and couldnt get a call back so I dont think that route will work. I have bought from your company many times and know that you guys do business right and have excellent customer service. I don't know what can be done... maybe I can get some type of credit and get a better unit from you guys like a milwaukee and pay the difference? Just an idea... I pm'ed you my number and thanks in advance.

eddy garcia

 

[Shlbear]

Just e-mail direct and I will look up you order. Maybe I can contact the manufacture for you. I may have better luck. Here is my e-mail

michelle@premiumaquatics.com

Michelle

 

[ghstrider]

Update, Michelle shipped me out a replacement part to get my unit up and running again at no charge. Thanks alot PA for doing right by your customers!!

2 thumbs up in the customer service department.