Having several issues. I posted (kindly) on their facebook forum (maybe 6 posts) over a few hours with questions and issues.
The admins limited me to one post per day. They told me that they got numerous user complaints about my posts.... some people were in bed? Ehh it is an international forum... there is somebody in bed every hours, just as there is a happy hour somewhere every hour.
So either people are really that fragile (they are) or the admins don't like to see dirty laundry aired, or a bit of both. I get it, but should have known better to even bother posting there and just stuck with the support ticket system.
I can't get a feel for how many people are having problems but several FB group users DMd me saying they are extremely frustrated and have run out of options and their posts are being removed and/or limited to 1 post per day. The admins assure me that they don't delete posts. So who knows...
I am (honestly) trying to give this a fair shake - but the FB thing kind sent up a red flag.
All of that said they are working with me privately to try to get the system to provide consistent results. To be fair, I will purchase new reagents tomorrow or Friday to eliminate that as a variable.
I also plan to reach to Sanjay to get his candid impressions, though I assume he may not want them shared one way or the other.