aqualab
In Memoriam
Just wondering what other peoples take is on this: I ordered a pump from MD and it is defective. It is very noisy, sounds like it is coming from the sealed motor end. Makes an electric chattering noise constantly, I tried plugging in and unplugging, letting it run for awhile to see if it would work itself out. Still noisy. I dissassembled the pump to inspect the impeller and seat. It appears that the pump was taken apart by someone else before me. The plastic housing where the pump and motor end attach is all scratched/dug up, probably done with a screwdriver or something similar. The seal/o-ring area looks/feels like it is melted - the plastic is soft and dull/chewed up. You can take your finger nail and dig it into the plastic where the melted area is. I e-mailed MD and they responded back promptly that they will send out a new/replacement pump that I will have to purchase first and then when they receive the defective pump they will credit me. I don't have a problem with that at all. However, they will not credit me for the shipping cost to send the defective pump back once they receive it and verify that the pump is indeed messed up. I don't think that is fair, why should I have to eat the cost to ship back a defective item that I purchased from them and paid to have it shipped to me to begin with. Is this standard practice throughout the industry/ hobby with online vendors on ReefCentral? I emailed them back and said I will buy a new replacement pump from another vendor online here and no longer give them any of my business. I have been ordering stuff from them for years, even ordered livestock from them when they still had that side of the business. I haven't heard back from them on my email response. I went ahead and ordered a replacement pump from one of their competitors.
