Returning items

[bobbittle]

Hey guys, I picked up a couple things thinking I wanted to go with a certain lighting setup for my tank but have changed my mind on it, I bought them less than a week ago, a ballast and a light will be what I want to return, what is the policy/procedure on this? I hate to do this to you guys but I just completely changed my mind here. Thanks.

 

[jasonfrey]

Hi,

You can either bring them back to the store with your receipt or if it was mail order, let us know the order number or full name ordered and we'll get you a RA# to return. Should be no problem.

You can email sales@premiumaquatics.com if you need the RA#. If you want to bring back to store, can come in during walk-in today or call and let them know the items, so they can get a return setup for you so you don't have to wait as long.

thanks

 

[bobbittle]

Jason,

I emailed sales@PA and haven't heard back yet, so I wanted to check with you here.

My order number is 51745

I'm returning the following items:

ICE-175NB
10K-175AB
LN-MOGULE

And I'd like to pick up

24SVHO x 2
24BVHO x 2

And then just have whatever is left refunded to me. I'd like to stop in tomorrow morning if possible. Thanks,

Travis

 

[jasonfrey]

hi Travis,

I setup up the computer for your return, ra#79459. I made up an order for the VHO's and put a note you would like to pick up today, they will try and get the items ready and give you a call or email.

thanks

 

[bobbittle]

Thanks Jason.

 

[bobbittle]

Jason,

I was in yesterday and got the exchange done no problem and Jay said that they would credit my paypal account for the remainder of the refund (around $100) by the end of the day and I just checked and it hasn't been refunded yet. Just wanted to check on the status of that. Thanks,

Travis

 

[jasonfrey]

hi Travis,

I can get that done today, sorry for the delay.

thanks

 

[bobbittle]

No problem at all, just wanted to make sure noone had forgotten about it. =) Thanks,

Travis