Service address

[reefboy12]

Need the sensor on my osmolator replaced, I believe it's a connection issue. Where do I send & what is the usual cost and turn around time.

Ron

 

[rvitko]

If you are in the US, you would send it to me, the part is $28.80. Generally I can repair any Osmolator made after 2010 as long as the issue is not the processor, a major transistor or water damage. Pre 2010 is a grey area as their have been many board changes and we sometimes encounter incompatibility with new parts.

 

[rvitko]

Turnaround is typically with one day of receipt.

 

[reefboy12]

Roger,

Received my osmolator back & just tried reinstalling it...... It just keeps alarming too high. There was no note to what was repaired in the return box. Any ideas?

Ron

 

[reefboy12]

Roger,

Osmolator working fine! Completely user error... Thanks for the fast turn around

Ron

 

[rvitko]

OK, good news. The issue was a bad pump. The exact light code is very important to diagnosing it, in yours all 4 lights red, yellow, green, red, were flashing off and on, which means it either has a pump which draws too much power or a power supply which is weak.