Illuminati
Premium Member
I know I am going to be flamed for this so lets get it started.
Timeline:
Ordered zoa frag on October 15.
We were supposed to meet at their current location on Saturday Oct. 28 or Sunday October 29.
They cancelled on Saturday because of a tank that was leaking, that's fine.
We planned to meet at the new warehouse on Wendsday night (Not this last Wendsday, the one before).
Anita said that she would call me when she was leaving her house, I would leave mine at the same time and meet her there.
She called at 9 P.M. and said that she "lost my number and didn't know which frag was mine when she got there because there isn't a computer there yet. She was "supposed" to call me BEFORE she left her house, not when she got there. So there is an evening wasted waiting for a phone call.
During the same call she said that she would call Sunday (This last Sunday) sometime around Mid day when she was there and I could stop by. No call.
This Thursday I am sick of waiting. I have already been lied to at least once, jerked around 3 times and wasted a weekday evening and a Sunday waiting for calls that never happened. I send an e-mail asking for the cost of the frag to be refunded to my credit card. I wasn't a jerk in my e-mail or anything.
I planned on stopping in later when the shop was open to buy a similar frag in person.
She replies that if I want a credit that's fine but there is a 6% fee on refunds.
She also says "I assumed you were going to call me in the afternoon to stop by." That is flat out not what was discussed on the phone. If it was you can bet I would have called.
So my question is what is more valuable? A customer who has spent $651.36 in 5 months or 6% of $35?
Look at my order history (This doesn't even include the things I've paid cash for when I've been there):
Order Date: Sunday 15 October, 2006
Shipped To: Colin Adams Products: 1
Order Cost: $37.28
Order Number: 1656 Order Status: Picked Up Local
Order Date: Thursday 05 October, 2006
Shipped To: Colin Adams Products: 1
Order Cost: $79.88
Order Number: 1641 Order Status: Picked Up Local
Order Date: Monday 02 October, 2006
Shipped To: Colin Adams Products: 2
Order Cost: $74.55
Order Number: 1610 Order Status: Picked Up Local
Order Date: Sunday 24 September, 2006
Shipped To: Colin Adams Products: 7
Order Cost: $202.08
Order Number: 1352 Order Status: Picked Up Local
Order Date: Wednesday 05 July, 2006
Shipped To: Colin Adams Products: 3
Order Cost: $165.07
Order Number: 1259 Order Status: Picked Up Local
Order Date: Sunday 11 June, 2006
Shipped To: Colin Adams Products: 5
Order Cost: $92.50
So there you have it. I am dying to get their side of this.
Hope they get lots of new business with the new store, they will need it if they keep this up.
Plus check out my $65 Blue Tonga Mushroom.
Pretty sweet right.
So I ordered this online when I saw it in a member preview a little over a month ago. Went to pick it up and I usually ask Anita to bag my corals ahead of time so I'm not there long, I realize they are busy and tried to make my visits quick and painless. This was already bagged up and when she showed it to me she said that "It's stressed right now". This thing is GHOST white. I have seen whiteout that isn't this white. The picture on the website was taken when it first got there and they bleached it under their lights and still sold it to me. Real nice.
And you know what kills me with this. All the stuff I bought from them was for a 24 gallon Nano and I am just set up a second tank this week. Lots of business down the drain.
Can't wait to check out Oceans Floor to stock my new tank.
Ever heard of getting your 2 cents in?
This is me getting my 6% of $35 in.
Timeline:
Ordered zoa frag on October 15.
We were supposed to meet at their current location on Saturday Oct. 28 or Sunday October 29.
They cancelled on Saturday because of a tank that was leaking, that's fine.
We planned to meet at the new warehouse on Wendsday night (Not this last Wendsday, the one before).
Anita said that she would call me when she was leaving her house, I would leave mine at the same time and meet her there.
She called at 9 P.M. and said that she "lost my number and didn't know which frag was mine when she got there because there isn't a computer there yet. She was "supposed" to call me BEFORE she left her house, not when she got there. So there is an evening wasted waiting for a phone call.
During the same call she said that she would call Sunday (This last Sunday) sometime around Mid day when she was there and I could stop by. No call.
This Thursday I am sick of waiting. I have already been lied to at least once, jerked around 3 times and wasted a weekday evening and a Sunday waiting for calls that never happened. I send an e-mail asking for the cost of the frag to be refunded to my credit card. I wasn't a jerk in my e-mail or anything.
I planned on stopping in later when the shop was open to buy a similar frag in person.
She replies that if I want a credit that's fine but there is a 6% fee on refunds.
She also says "I assumed you were going to call me in the afternoon to stop by." That is flat out not what was discussed on the phone. If it was you can bet I would have called.
So my question is what is more valuable? A customer who has spent $651.36 in 5 months or 6% of $35?
Look at my order history (This doesn't even include the things I've paid cash for when I've been there):
Order Date: Sunday 15 October, 2006
Shipped To: Colin Adams Products: 1
Order Cost: $37.28
Order Number: 1656 Order Status: Picked Up Local
Order Date: Thursday 05 October, 2006
Shipped To: Colin Adams Products: 1
Order Cost: $79.88
Order Number: 1641 Order Status: Picked Up Local
Order Date: Monday 02 October, 2006
Shipped To: Colin Adams Products: 2
Order Cost: $74.55
Order Number: 1610 Order Status: Picked Up Local
Order Date: Sunday 24 September, 2006
Shipped To: Colin Adams Products: 7
Order Cost: $202.08
Order Number: 1352 Order Status: Picked Up Local
Order Date: Wednesday 05 July, 2006
Shipped To: Colin Adams Products: 3
Order Cost: $165.07
Order Number: 1259 Order Status: Picked Up Local
Order Date: Sunday 11 June, 2006
Shipped To: Colin Adams Products: 5
Order Cost: $92.50
So there you have it. I am dying to get their side of this.
Hope they get lots of new business with the new store, they will need it if they keep this up.
Plus check out my $65 Blue Tonga Mushroom.
Pretty sweet right.
So I ordered this online when I saw it in a member preview a little over a month ago. Went to pick it up and I usually ask Anita to bag my corals ahead of time so I'm not there long, I realize they are busy and tried to make my visits quick and painless. This was already bagged up and when she showed it to me she said that "It's stressed right now". This thing is GHOST white. I have seen whiteout that isn't this white. The picture on the website was taken when it first got there and they bleached it under their lights and still sold it to me. Real nice.
And you know what kills me with this. All the stuff I bought from them was for a 24 gallon Nano and I am just set up a second tank this week. Lots of business down the drain.
Can't wait to check out Oceans Floor to stock my new tank.
Ever heard of getting your 2 cents in?
This is me getting my 6% of $35 in.
