shipping fee and sat. delivery

[pondfrog]

I am a bit confused as I just (friday) placed an order with live aquaria for a Sat. delivery. I had it delivered to hold at the fedex station for Sat. pickup. Fed ex does not charge extra when a package is being held for pickup on Sat..
If it is delivered to a location they do. Yet, I am being charged an extra $22.50 by you for "Sat. delivery".

I understand the fee when you are being charged it by fedex, but in this situation you are not, so I am wondering why I am paying it.

Can someone explain this to me- did I miss something in the checkout process?

Thanks,
Steve

 

[dfs/la2]

Steve,
We apologize that you were charged for the Saturday shipping on your order. Because you did request to pick this up at the FedEx holding facility you should not have incurred any extra Saturday delivery charges. If you would please PM us your order information we will be happy to remove these charges for you.

Thank you,

Joyce F.
Drs. Foster & Smith
LiveAquaria

 

[pondfrog]

Thanks Joyce, I just received a phone call from you guys and apparently there is currently no way to eliminate the charge during the online checkout process.

However, it is manually removed when processed and there is no extra fee as you indicated above.

Thanks very much for your attention to the matter!
I am very impressed with your customer service attention to this matter!

Steve