Atticus
New member
I find it funny that we are not allowed to discuss anything related to any business or person on the internet unless it is positive. Don't get me wrong; I believe there is far too much negative in the world as it is, but if a negative post saves me time, money, or aggravation I am glad to have it there to read.
Maybe those reading negative things about themselves should take a hard look into the mirror and try to correct those things that others (aka "Customers", aka "the reason your doors are open") are posting. As a business owner I know it is hard to hear negative things about you or your business, but I also realize what a wonderful chance I have to fix something if I hear about it. If it wasn't for the internet, you probably would have to wait to hear that someone has a problem with how you do business second hand. The "rule of thumb" for this is, 1 disappointed customer tells 10. By the time you hear about it second hand, over 100 people already have heard about it.
Now that it is out there you have 3 choices...
#1 Retaliate: Make a huge scene and threaten to sue everyone. This results in an even bigger wedge in your customer relationship and more bad press.
#2 Ignore it: Continue with business as usual. It was only one customer, right? Wrong for everyone 1 that says something you can figure 20 or more have thought the same thing. Not changing to meet customer expectations results in a slow death of the business.
#3 Address the issue head on: DFS saw customer service as a weak point in the industry. They attacked it head on and are now the number one resource for this hobby. By doing this they raised the standards of the online industry and have taken a huge chunk out of local vendor's pockets.
Life/Success is all about choices and second chances. Do your best, listen for feedback, and make adjustments to your game plan when necessary.
Maybe those reading negative things about themselves should take a hard look into the mirror and try to correct those things that others (aka "Customers", aka "the reason your doors are open") are posting. As a business owner I know it is hard to hear negative things about you or your business, but I also realize what a wonderful chance I have to fix something if I hear about it. If it wasn't for the internet, you probably would have to wait to hear that someone has a problem with how you do business second hand. The "rule of thumb" for this is, 1 disappointed customer tells 10. By the time you hear about it second hand, over 100 people already have heard about it.
Now that it is out there you have 3 choices...
#1 Retaliate: Make a huge scene and threaten to sue everyone. This results in an even bigger wedge in your customer relationship and more bad press.
#2 Ignore it: Continue with business as usual. It was only one customer, right? Wrong for everyone 1 that says something you can figure 20 or more have thought the same thing. Not changing to meet customer expectations results in a slow death of the business.
#3 Address the issue head on: DFS saw customer service as a weak point in the industry. They attacked it head on and are now the number one resource for this hobby. By doing this they raised the standards of the online industry and have taken a huge chunk out of local vendor's pockets.
Life/Success is all about choices and second chances. Do your best, listen for feedback, and make adjustments to your game plan when necessary.
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