incloud
New member
Hi guys, it's been quite some time and I got my tank back up and running. Having problems with my Osmolator and wanted to drop the message I sent to Tunze here seeing they are listed here and i have seen answers and solutions posted on Reef Central. Hoping I don't have to buy another one or send it all the way to Germany to get it working. Bought it a while ago, is there a better top off at a reasonable price anyone suggests. I'll buy new if I have to but not something that failed after 8 months use. Thanks in advance!
Hello, my name is Bob Caron and I own the Tunze Osmolator. I bought the unit about 4 years ago I believe from BRS. The unit was used for approximately 8 months when I decided to take my tank down. I then took the Osmolator and cleaned it up like new and put it away in a safe, dry place for future use. I recently took it out after getting my tank back up and running and set it up. Unfortunately, all it does is go to all solid red lights with a green light in the center and beeps a solid alarm that won't stop until you unplug it. I tested the pump itself by 9V battery and it starts and runs without any hesitation. There is no water damage as it was never near any water mounted outside of my tank stand and stored as new. The unit as a whole has no evidence of use and looks as though it just came out of the box. I'm not sure what you will do to help but it would be nice to resolve this issue with the least amount of hassle as possible. I take it you're in Germany and from Massachusetts (United States) would be quite a haul to send it back. Spending 200 bucks again on this unit is what I'm hoping to avoid. Always worked just fine so not sure what may have happened or if there is something I can do to get it working. I've been on the forums you suggest and tried the different suggestions like cleaning leads and what not but no difference. I would appreciate a response and cure to the problem as soon as possible and will say thank you in advance for your time and consideration on this matter.
Hello, my name is Bob Caron and I own the Tunze Osmolator. I bought the unit about 4 years ago I believe from BRS. The unit was used for approximately 8 months when I decided to take my tank down. I then took the Osmolator and cleaned it up like new and put it away in a safe, dry place for future use. I recently took it out after getting my tank back up and running and set it up. Unfortunately, all it does is go to all solid red lights with a green light in the center and beeps a solid alarm that won't stop until you unplug it. I tested the pump itself by 9V battery and it starts and runs without any hesitation. There is no water damage as it was never near any water mounted outside of my tank stand and stored as new. The unit as a whole has no evidence of use and looks as though it just came out of the box. I'm not sure what you will do to help but it would be nice to resolve this issue with the least amount of hassle as possible. I take it you're in Germany and from Massachusetts (United States) would be quite a haul to send it back. Spending 200 bucks again on this unit is what I'm hoping to avoid. Always worked just fine so not sure what may have happened or if there is something I can do to get it working. I've been on the forums you suggest and tried the different suggestions like cleaning leads and what not but no difference. I would appreciate a response and cure to the problem as soon as possible and will say thank you in advance for your time and consideration on this matter.
