Hello--I have had the same problem. I just unpluged it and pluged it in a couple times and it started going the correct way. One time I had to use a small screwdriver to get the impeller going. That time it would not start at all.--Jerry
head over to the Tunze forum (down in sponsor forums) and post there. Roger, the US Tunze guy is awesome, I'm sure he can help you. Make sure you post what pump model you are having an issue with.
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