UPS I hate you

[Sullyman]

I had a nice pair of white bonnets arrive today, dead thanks to the apes at ups. They called this moring to let me know that my package was leaking, one fish was dead the other not in much water and a small one was alive. I don't know if they opened the box or if it was destroyed.
They wanted me to pick up the fish, my wife was ready for work so she went and got the fish, they didn't give us the original box. All the fish are dead, not only the fact that it was $750 worth of fish, but the rarity and availability make this a very bad day.
The only good news is that I found a good source for clowns and after this is rectified I'll share info about them. So far the customer service has been excelent.

 

[Reefvette]

Damn

Damn

I hate you!!!!!!!!

not really but damn

You could have left them at the store so i could have bought them!!!!!

That sucks man i was eyeing up the small male to partner with my female but you got to them just before i did.

 

[jasonrp104]

Is a white bonnet a color morph? I'm not familiar with them

 

[Reefvette]

Hey

Hey

Its a luecokranos.

Its a supposed cross between orange skunk and blue stripe clowns.

 

[Sullyman]

You know at this point I wish you had the fish, it wouldn't be dead. Brian told me about you, sorry, these aren't easy to find.
I was just talking with Brian and UPS repacked the fish somewhere, it's not the box he shipped out, no heat packs in it. Brian said that he was up and checked the status around 6:30 ET and it was listed on truck out for delivery but I get a call around 8:30 CT that the box is leaking so come get the fish. They may have repacked it in Nj and shipped it without heat packs, never going to know. What a waste.

 

[Reefvette]

Damn

Damn

I feel for ya man...

I hope UPS does something but be careful because ur not supposed to ship live animals as we all know.

That was the nicest pair i have seen in 15 years.


Brian knows his stuff, he shipping my breeding pair of akinydos for me.

Do me a favor and if you still have the fish take pictures for WDLV. that pair was gorgeous.

 

[Sullyman]

Since it happened before I recieved the fish, I'm ok but Brian said he won't get anything from UPS, He said he got a message about not packing the box correctly this morning and that they never notify him that fast. The little male was alive but breathing real heavy, died while I was acclimating. They are on ice, not sure if Walt wants to see them dead.

 

[Reefvette]

He def does

He def does

I sent him pics of my luec when it came DOA. Just to document the markings.

 

[criccio]

Sorry to hear about that Sully. Hopefully whatever went wrong will be corrected before the next pair are shipped out.

 

[Sullyman]

Chris that's the sad part, I think they were packed fine, just not in a steel box.

 

[Reefvette]

Man

Man

I feel so bad for ya.

Were they packed together or seperate?

 

[Sullyman]

All 3 fish arrived in seperate bags with only about 2" of water. The female leuk was supposedly alive but in very little water, even though I told them they were saltwater fish, I wouldn't be surprised if they didn't add some tap water to the bag. The box that my wife picked up had a shipping label on it, with, live fish hurry written on it. So someone at ups repacked the fish in a new box, put a label on it and the note about fish, but where that was done????

 

[Reefvette]

Damn

Damn

All three went down?

 

[Chuu]

I'm not sure you can blame UPS, it's against their policy to ship live animals isn't it?

You take the risk, sometimes you win, sometimes you lose

Sucks for your fish.

 

[criccio]

I know there is pro's and con's for both, but I have had very good luck with Fed Ex, and I have them hold my packages at the hub that's about a mile from my house so I can pick up first thing in the morning.

It does suck a little extra losing such a rarity though. I had the most spectacular pair about six years ago that I lost to brook, I'm still not completely over the loss.

 

[Reefvette]

No matter

No matter

No matter how you lose them it still sucks.

 

[Reefvette]

No matter

No matter

No matter how you lose them it still sucks.

 

[Sullyman]

I talked to Brian today and as he said he would, he refunded all money paid for the 3 fish.
He's a great person to work with and has a lot of experience and knowledge to share.
I hope he can find replacements for the ones UPS killed, it won't be easy, but I would buy from him at Ocean gallery again, and I hope soon. They get C-Quest onyx in and Cristoclowns among others obviously. Looks like it would be a nice place to see but Jersy is long way from sweet home Chicago.

 

[Mounda]

I talked to Brian today and as he said he would, he refunded all money paid for the 3 fish.
He's a great person to work with and has a lot of experience and knowledge to share.
I hope he can find replacements for the ones UPS killed, it won't be easy, but I would buy from him at Ocean gallery again, and I hope soon. They get C-Quest onyx in and Cristoclowns among others obviously. Looks like it would be a nice place to see but Jersy is long way from sweet home Chicago.

Now that is quality service !

 

[lougotzz]

How did you acclimate it if there was no water in the bag?

All 3 fish arrived in seperate bags with only about 2" of water. The female leuk was supposedly alive but in very little water, even though I told them they were saltwater fish, I wouldn't be surprised if they didn't add some tap water to the bag. The box that my wife picked up had a shipping label on it, with, live fish hurry written on it. So someone at ups repacked the fish in a new box, put a label on it and the note about fish, but where that was done????

I don't get what you wanted them to do?