Using a now useless controller

[mmfish]

I just started using my ProfiLux 3, upgraded by the company, and the buttons are non-responsive. The alarm light is on, and as is the unit is not usable. There was no CD with needed software to install on a computer and all the links for such are in German. Please help.

 

[AQD_ottawa]

GHL in North America do not upgrade any controllers, I assume you are reffering to GHL Direct which is owned and operated by Progressive Reef.

If the buttons are non responsive this is due to the front panel being out of lined with the PCB, please contact them on 1866 997 7333 for directions for the simply remedy.

ProfiLux does not come with a CD as the firmware and soaftware changes so rapidly

The download section is here

http://support.aquariumcomputer.com/english/sections.php

Our website also links directly to this page

http://www.reefcentral.com/forums/showthread.php?t=1941388

If you scroll down to the bottom of the forum you will see the English section also

http://forum.aquariumcomputer.com/forum.php

 

[mmfish]

GHL in North America do not upgrade any controllers, I assume you are reffering to GHL Direct which is owned and operated by Progressive Reef.

If the buttons are non responsive this is due to the front panel being out of lined with the PCB, please contact them on 1866 997 7333 for directions for the simply remedy.


Can you provide any recommendations for this "simple remedy". They should have included that simple remedy with the upgrade. Do they offer a web based link for such?

 

[AQD_ottawa]

Hi

The front panel has just been knocked in shipping so the buttons do not line up, this is not something that would be included with any upgrade as it is a shipping issue, and can not be fixed via a web based link sorry.

remove the top cover
make sure the front PCB is in slot 2 on both sides
Make sure all toggle switches line up with the buttons, if not carefully reseat them in their corresponding holes
refit lid making sure it is put back on the exact same direction it came off.

If unsure please call the number provided above for immediate assistance up to 5pm PST ask for Gareth.

 

[GDominy]

We got this sorted out over the phone, was exactly as described. One of the pins came out of alignment while shipping and we got it up and running.