Very Dissapointing!

[mahoneyc3]

i must say that i have lost alot of faith in this company, it upsets me to say this becuase i have bought many products in the past, but when it comes to return policy, they are lacking in a big way.
let me discribe my situation, i bought a MH fixture and bulb with my moms credit card (it was my B-Days present), and the ballast with another, now that i want to return them for another light (t5 actually), they will only refund my moms credit card!!!! that means that my mom is going to have to pay me cash for somthing she never bought if i want my omney back. i am very dissapointed with this company! i know how Dr. Foster and Dr. Smith read this fourum, and i would like a responce as to the explanation of this defunct return policy!
thank you for your time
Christopher Mahoney

 

[Pekkle99]

Whats wrong with them refunding the credit card if thats what you used to purchase the item?

 

[dfs/la2]

Christopher,

Thank you for your post. It is our standard policy to credit the initial form of payment in regards to returns and other issues. However, we also offer the option to issue the credit to your file, which can be used on your next order.

Nate M.
liveaquaria.com

 

[mahoneyc3]

<a href=showthread.php?s=&postid=6962665#post6962665 target=_blank>Originally posted</a> by dfs/la2
Christopher,

Thank you for your post. It is our standard policy to credit the initial form of payment in regards to returns and other issues. However, we also offer the option to issue the credit to your file, which can be used on your next order.

Nate M.
liveaquaria.com

well please tell your people to do that for me, becuase i asked if this was a possiblity and they said NO!, and i thought that they could, but they insisted.
thank you for responding in such a timely manner!

 

[dfs/la2]

Christopher,

Thank you for your response. We apologize that this method of credit was not offered to you. We are always willing and able to credit either the customer file or the payment method of the original order. If you could contact us back at 1-800-562-7169, or PM us with the account information, we would be happy to process your credit on file.

Nate
liveaquaria.com

 

[mahoneyc3]

thank you

thank you

thank you very much for your speed on my replie, i apreciate it very much. i will be shoping at your store again!