vortech feedback

What kind of improvements dis the gen II offer. Good indicator if company is listening to feedback. Seem to be some owners with alot of extra parts, do they break that often?
 
I had two Gen 1's; and keep in mind, they have mad improvements..

Pros: Kept motor out of water; less heat transfer. Smaller profile than Tunze.

Cons: Rebuilding wet end nec., and semi frequently. Rusting wet end. No direction control. Loud. Chattered, even when lined up right.

I liked the concept; thought it needed some refinement on the execution. I agree; shims, or a CV type joint in the water to angle the head would have made it better.

For me, it was the rusting, the rebuild intervals, and noise that sealed the deal. Dusted off the 6000s, and 6100s, and have been back to Tunze since.

Close, but no cigar.

-Andy
 
<a href=showthread.php?s=&postid=15032648#post15032648 target=_blank>Originally posted</a> by oldimpala


I liked the concept; thought it needed some refinement on the execution. I agree; shims, or a CV type joint in the water to angle the head would have made it better.


I actually tried this on a thinner tank, just shimming the tank side a touch. I could make it work kinda, but the shim has to be both inside and out to align and evenly pull the magnets for the pump to work right, and of course the magnets then need to be strong enough to deal with the gap

I am actually curious to see how they do it if they ever do fix to see if they do it like I think would be the simplest
 
The Vortech I have has no rusting parts on the wet side. The magnet is sealed and the nut and screw piece are nylon.
 
Luther-

As I mentioned; I had a Gen1 piece. If you look, the Gen 2's have fixed it, though there have been some sporadic complaints of rusting.

If you think I'm making it up, look at the opening paragraph from EcoTech themselves touting the Gen2's:

http://www.reefcentral.com/forums/showthread.php?threadid=1397086

Hopefully they have solved their QC issues, which are quite common on 1st gen products; I don't care if it's a car, space shuttle, or powerhead. Sometimes things don't crop up until the product is in wide use and/or distributed.

Again; I think they're a fantastic innovation, and I'm not trashing on them. They just don't meet my needs.

-Andy
 
I wasn't trying to imply you were making anything up, sorry if you got that impression. I was just saying that the new ones have worked out those kinks.
 
<a href=showthread.php?s=&postid=15033591#post15033591 target=_blank>Originally posted</a> by luther1200
I wasn't trying to imply you were making anything up, sorry if you got that impression. I was just saying that the new ones have worked out those kinks.

What sad, there is no proof that these issues has been solve.
One person has had 3 of them go bad in march and those where brand new.

Keep in mind, its a $420 piece of equipment, we shouldn't even have these type of discussion.
 
<a href=showthread.php?s=&postid=15034044#post15034044 target=_blank>Originally posted</a> by luisagos
What sad, there is no proof that these issues has been solve.
One person has had 3 of them go bad in march and those where brand new.

Keep in mind, its a $420 piece of equipment, we shouldn't even have these type of discussion.

Well put, very well typed! At that price point there shouldnt be issues and the ones that "come up" should be taken care of so fast that you wouldnt even see it on this forum...Just my thoughts.
 
<a href=showthread.php?s=&postid=15034320#post15034320 target=_blank>Originally posted</a> by gooyferret
Well put, very well typed! At that price point there shouldnt be issues and the ones that "come up" should be taken care of so fast that you wouldnt even see it on this forum...Just my thoughts.

That's an extremely unrealistic thinking especially if we are talking about mechanic and mass production, the probability of getting a faulty product is there regardless of price. That's why customer service is important. Even Tunze and BK are not exception.
 
<a href=showthread.php?s=&postid=15034602#post15034602 target=_blank>Originally posted</a> by dzhuo
That's an extremely unrealistic thinking especially if we are talking about mechanic and mass production, the probability of getting a faulty product is there regardless of price. That's why customer service is important. Even Tunze and BK are not exception.

Did you only read the first line and any other posts on here?
 
That is very unrealistic. I know people how have had problems with Tunze for example. So to think that there is some perfect piece of equipment out there that will never have a malfuntion is just silly. And I have had my Vortech for a few months now without a single problem. I know people who bought the Gen 1 as soon as they came out and still have them running just fine.

You know what the best is, when people who have never even seen a Vortech running in a tank will come on a forum and act like they are some kind of expert on them.
 
<a href=showthread.php?s=&postid=15034602#post15034602 target=_blank>Originally posted</a> by dzhuo
That's an extremely unrealistic thinking especially if we are talking about mechanic and mass production, the probability of getting a faulty product is there regardless of price. That's why customer service is important. Even Tunze and BK are not exception.

I agree with this concept, but the problem is it does not apply here.
We are not talking about mathematical probabilities, that manufacturing causes.
We are talking about design changes through out the lifespan of this pump.

Again I emphasis on why the design took place.
From GEN 1 to GEN 2 then more version changes throughout GEN 2, that only verifying through the serial number can one determine what version you may have.

1) Design changes to make a product better is a good and sound business practice.
2) Design changes to fix a product defects is not a very sound way to run a business.

There is a difference between the two.
 
<a href=showthread.php?s=&postid=15034887#post15034887 target=_blank>Originally posted</a> by luther1200
That is very unrealistic. I know people how have had problems with Tunze for example. So to think that there is some perfect piece of equipment out there that will never have a malfuntion is just silly. And I have had my Vortech for a few months now without a single problem. I know people who bought the Gen 1 as soon as they came out and still have them running just fine.

You know what the best is, when people who have never even seen a Vortech running in a tank will come on a forum and act like they are some kind of expert on them.

Whos claiming to be an expert?
 
<a href=showthread.php?s=&postid=15034988#post15034988 target=_blank>Originally posted</a> by luisagos

2) Design changes to fix a product defects is not a very sound way to run a business.

Again that's an extremely unrealistic expectation. You are assuming any first generation product is perfect but this is far from the truth. To give you an example, the first generation of Tunze nano stream had a bad design in its holder using the wrong material. Lots of users (myself included) had this break within weeks. The next generation had this fix.

The bigger question to ask is whether you think the company will provide the support when a faulty product is reported, not whether you will find a product that does not work because you always will.
 
<a href=showthread.php?s=&postid=15034988#post15034988 target=_blank>Originally posted</a> by luisagos


2) Design changes to fix a product defects is not a very sound way to run a business.


So what would you do? Just let the so called "defect" continue? I think it would be unbelievably bad business to not come up with a design change. And again all companies have this happen, could somebody name even 1 who has never had an issue?
 
<a href=showthread.php?s=&postid=15035104#post15035104 target=_blank>Originally posted</a> by dzhuo
Again that's an extremely unrealistic expectation. You are assuming any first generation product is perfect but this is far from the truth. To give you an example, the first generation of Tunze nano stream had a bad design in its holder using the wrong material. Lots of users (myself included) had this break within weeks. The next generation had this fix.

The bigger question to ask is whether you think the company will provide the support when a faulty product is reported, not whether you will find a product that does not work because you always will.

I agree with you, but still there is a difference.

We are talking about more then first generation problems here.
Not even second generations. No one really knows how many versions of the GEN 2 are floating around.

Please understand, I am no mean saying that the Vortech being built today is not a reliable pump.
But at the same time, sadly I can not say the direct opposite either..
Also keep in mind, we are talking about a $420 pump.
Having great support is great, but not needing it, is more important to me.
 
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