That sucks.. I wish you would have known you were going to buy a Vortech, I would have told you not to waste your money.
John (The Owner of Aquarium & Reef center, Del Prado) has been researching powerheads for a couple of months now.
He ordered a couple of VT's to try out in his display tank. Well, after waiting almost a month to get one from his distributor it finally came in (He ordered 4 and only got 1??).
He took it out of the box, put everything together and dropped in his display tank. Plugged it in and it ran for about 30 sec. then.... nothing. Piece of crap motor burnt up in less than a minute. He sent it back to Vortech and they refuse to send him a new one.
They tried to say it was his fault but wouldn't tell him why, or what he did wrong, they just kept blaming him.
I think that this PH was rushed into the market and they (Ecotech/Icecap) did not do enough testing to work out the bugs, They might be trying to push the cost of R&D off onto the consumers and using us as paying beta-testers.
Oh well, looked like it would be a great product but after hearing all of these stories I think I'll go with a CL/OM 4way on my next tank. Either that or buy some of those new Hydor PH's (1200 gph for $50) Cheap and the flow is capable of directional flow (ball joint) and can easily be controlled with Seio Wave-maker.