gws294
Premium Member
I've been hesitant to contact you in this public way, but I've been attempting to get this problem resolved for more than 4 weeks now with Rodney.
I've made numerous purchases from you guys over the past 18 months, and have been absolutely thrilled with your prices and sevice. BUT, a month ago, I had a problem with a Pan world pump (100 px-x). impeller/bearing which went bad. I found out it was still under its' 2 yr warranty. Rodney has been trying to get a replacement part, but apparently Pan World has not been returning your calls, etc, etc....
So, for over a month I've been jury-rigging the main circulation pump on a fully-stocked reef tank. I have no other backup and have been hesitant to buy another because I thought things would be fixed more promptly.
The bottom line is: Is MD going to honor this warranty to the same level of superior service which I have been accustomed, or is this a situation which will never get corrected?
Thanks for your prompt reply
Geoff
I've made numerous purchases from you guys over the past 18 months, and have been absolutely thrilled with your prices and sevice. BUT, a month ago, I had a problem with a Pan world pump (100 px-x). impeller/bearing which went bad. I found out it was still under its' 2 yr warranty. Rodney has been trying to get a replacement part, but apparently Pan World has not been returning your calls, etc, etc....
So, for over a month I've been jury-rigging the main circulation pump on a fully-stocked reef tank. I have no other backup and have been hesitant to buy another because I thought things would be fixed more promptly.
The bottom line is: Is MD going to honor this warranty to the same level of superior service which I have been accustomed, or is this a situation which will never get corrected?
Thanks for your prompt reply
Geoff
