Which One Is The Turbo Snail?

[Red_Six]

I got an order yesterday that was supposed to have 2 types of turbo snails, 2 Indonesian and 2 Zebra. I also ordered 5 Astraea snails. I got one bag that looks like the two zebra turbos but I don't see Indonesian Turbos. Instead I think I got two larger Astraea snails. Are those two at the bottom turbo or Astraea?

 

[dfs/la2]

Red_Six,

Thank you for your inquiry in regards to the snails you have received. A message has been forwarded to our LiveAquaria Director to help obtain a more accurate identification of the snails you have pictured. We expect to receive further information from him on Monday, which we will then post on this thread.

Mike S.
LiveAquaria
Drs. Foster and Smith

 

[dfs/la2]

Red_Six,

Thank you for your patience! Yes, it does appear that you have received two additional Astraea Turbo Snails instead of Indonesian Snails. We would be happy to credit you for the two incorrect items. Please PM or call us with your order information at your earliest convenience.

You may contact our LiveAquaria department at 1-800-334-3699 or email at customerservice@liveaquaria.com.


Jessica H.
LiveAquaria
Drs. Foster & Smith

 

[zens]

The same thing happened to my order. I don't think they have the Indonesians labeled correctly. They shipped Astraeas both times. They also seem to mistake the Nassarius sp. with the Nassarius distortus.

 

[dfs/la2]

Zens,

Thank you for bringing your concerns regarding your order to us. We would be very happy to take care of crediting you as well. We apologize for any incorrect snails received and ask that you please PM us with your order information at your earliest convenience.

At this time the Indonesian Snails have been temporarily removed from our website.


Jessica H.
LiveAquaria
Drs. Foster & Smith