Why not a reply?

[Maximus]

This is the 2nd time that I have stuff that I have ordered on backorder. I sent an email last night asking what the status was and did not receive a reply. About a month ago, I sent the same message on an item that was on backorder as well. I did not receive a reply then either. I have spent thousands with you guys and feel that I deserve a reply. Please look at your emails and REPLY!

 

[Snarkys]

you need to call them and ask to talk to Henry . from my experience , emails are next to worthless with MDL . i tried to email them with problems a handfull of times and only once did i get a responce.

On the other hand i have emailed them at this address . when i had questions about "buying an item" ( not when i had problems) and got a responce within hours every time .
customercare@marinedepotlive.com

just a FYI from my experience

 

[Maximus]

Thanks Snarky. I feel that they should earn my business. I will not email them again. I am awaiting their reply. Thanks again Snarky.

 

[MarineDepot]

Hi Maximus,

I apologize for the delay in a response to you. Please PM your information to us and we will respond to it as soon as possible. We usually respond to emails in less than 24 hours, and in most cases in less than two hours during business days. You can also resend your email attention to me and I will take care of it myself. Please send the email to customercare@marinedepot.com.

Ben R.
Customer Service Manager
www.marinedepot.com