Windows 8.1 Drivers for Mitras LX 6200 HV

[Myka]

I'm using Windows 8.1. I downloaded and installed both drivers (Prolific and FTDI Chipset) from the GHL website. These Chipsets means nothing to me. When I look in Devices & Printers it says "The drivers for this device are not installed."

Please help.

 

[magnoliarichj]

I used the drivers that it searched for after i installed the profilux software no issues.

 

[Myka]

Mine won't find any drivers.

 

[Myka]

Well, I've been fighting for three hours total now to get my computer to recognize the Mitras, and it will not. This is extremely frustrating.

If I have my laptop on, the Mitras on, and I plug the USB cable into my laptop it makes the noise that something was plugged into a USB post, but then nothing happens. The pointer does the little "thinking circle" for a few moments, and that's the climax. If I go into "This PC" I can drives C: and D: and the Mitras is not there.

I just tried using a different USB port, the "always on" USB. This FINALLY opened a window that said it was installing the device, but the GHL Control Center still will not connect, and the "This PC" still doesn't show the Mitras. Just for fun I attached my Canon G9 with a USB, and it showed up right away. I used the Canon USB cord on the Mitras, and this still did not work. When I go into "Devices and Printers" in the Control Panel the Mitras shows up as "unknown device" and Properties says device drivers not installed.

I should note, this is on a new laptop that I'm NOT familiar with, and I'm using Windows 8.1 which I am also not familiar with. Vista is on my last laptop. I'm not sure if the disconnect is me, the laptop, or the Mitras.
What the heck???

 

[Myka]

I just tried connecting the Mitras to my old laptop with Windows Vista on it. The drivers still would not load, and the computer was unable to find a solution.

*** GHL???

 

[Fishmommy]

I fought with it many hours too but eventually got it working. You may want to try the forums over at GHLs website for faster response.

 

[Myka]

Thank you for your suggestion. I am currently waiting for Admin approval.

 

[billbunton]

You need to disable driver signing. Here's the link I provided in your other thread: http://www.howtogeek.com/167723/how...8.1-so-that-you-can-install-unsigned-drivers/

 

[AQD_ottawa]

guys - please can everyone use the support forum, I have posted here many times about support, we want to help you but unless I am aware you are having issues I cant, all support is carried out on www.aquariumcomputer.com

please post your support cases there and they will be dealt with within 36 hours, thanks

 

[Myka]

Thanks Bill, I will try that.

Michael, sometimes it's quicker and easier to get help here!

Besides, it also takes time to register a new account on the GHL forums and wait for admin approval.

 

[AQD_ottawa]

Mindy,

I cant be on all sites, if users want to support users here thats fantastic but for official support it is only offered on the GHL site.

 

[Myka]

Yes, I realize that. Maybe I should have put it into a different forum.