Yes, I was there the day of the swap. They were somewhat busy when we were there, but not crazy overrun. They participated in the swap to make money. That's why they're in business. Handed out flyers for 10 or 20% off fish that were priced almost twice what I can get them at the AC in Nashville or online. Seriously, why should I go back?
It's not cutting them any slack. It'd be inconveniencing myself. I'm 3 hours from Chattanooga, 3 from Memphis, 2 from Nashville, 2 from Birmingham, and have a sister in Atlanta. I'll help you do the math. Aquatic Critter in Nash has the largest selection of fish in the state, probably the SE, and have good prices. They're also in the top 10 in sales in the nation, iirc. Last time I was in Kermit's (March) I got a Pokerstar Monti for less than I could have online. I could be in Bowling Green by the time I'm in Chatt, and if you've never been to Fishey Business, you should go soon. B'ham and ATL really aren't great options. B'ham's "best" store makes 5th Day look cheap and Cap Bay isn't what it used to be. I'm just saying once you look at the options as I do, you should understand that the next time I'm in SE Tenn I'll be going to a store in Cleveland. I've never been, but from the conversation I had with Michael at the swap I'm optimistic since he said he would special order clams and would be lower than 5th Day's "great prices".
They also run all the primo equipment they sell. They have more invested in MRC sumps than some TOTM have in their entire systems. And 400watt skimmer pumps aren't a good way to keep costs down either. Their capital and operating costs are much higher than necessary, and that forces their prices higher than necessary.
But all that is really irrelevant of the primary reason I won't go back. They wouldn't sell me what I wanted to buy. Wouldn't even price it or say for certain it wasn't for sale. It was as if he was waiting for me to price it or trying to read how much I'd have been willing to pay. And that made me uncomfortable, so we left without buying anything rather than about $300 of things I liked and was considering.