6025 failure

[jefathome]

Hi,
I have a 6025 that has been running for about 3 weeks now (24hrs, not on a timer).
I did a water change over the weekend and when I turned the system back on, the 6025 failed to start. Tried it a few times, plugging and un-plugging... Nothing.

Who should I deal with on this? You, or Marine Depot?

Any suggestions on something I may have missed?


Oh, and to everone reading this, I am in no way bashing this product. In fact, while it was running I was 100% sold on how awesome it is. Love the mounting and 360 degree adjustment along with the low profile. Unbeatable!!

 

[E-A-G-L-E-S]

Remove it from tank and check to seeif magnet is loose....if not and you try again and it doesn't start to spin, nudge the impellar.

 

[RokleM]

<a href=showthread.php?s=&postid=9108025#post9108025 target=_blank>Originally posted</a> by E-A-G-L-E-S
nudge the impellar.

I've had to do this a number of times. Check to make sure it's UNPLUGGED, then stick your finger in and just move it slightly. Plug it back in and I bet it goes.

 

[mattboy]

I've started one of mine a couple of times by plugging it in then nudging the prop with a chopstick. This may not be a Tunze approved method!

 

[jefathome]

Will try tonight.
Thanks

 

[rvitko]

It may have a defect, in which case we will replace it. Open it up and see if the shaft is fixed in place, it should not come out.

 

[jefathome]

I did the "chopstick" and it started up.

I have had it off while it was down, so as to not blow the motor.

Rvitko, I will check the shaft when I get home.
Thanks again for the great follow-up and superior customer service. Tunze USA rocks!!

Try getting this support from some of the other companies!!

 

[rvitko]

Thanks but I feel really bad for the problems we have had with the new pumps. I really appreciate your compliments though.

 

[GSMguy]

rodger i have 2 from one from the first batch one from the second an i have no problems i think they are fantastic
just knowing that if something goes wrong i can turn to you makes the risk outweigh the reward in my opinion

 

[keinreis]

<a href=showthread.php?s=&postid=9116767#post9116767 target=_blank>Originally posted</a> by GSMguy
rodger i have 2 from one from the first batch one from the second an i have no problems i think they are fantastic
just knowing that if something goes wrong i can turn to you makes the risk outweigh the reward in my opinion

I agree! that is why I made the decision to go Tunze over hydor.

 

[jlikes]

rodger, i purchased two 6025 back in november. i took them apart for cleaning for the first time just the other day. one of them did not have a shaft in it and the other one the shaft will fall out if you turn it upside down. i noticed you mentioned that they should be fixed in place? What do i need to do to get mine fixed? thanks john

 

[dakid]

6025 Failure

6025 Failure

I did a water change and had to turn it off. When i plugged it back in it would just hum it doesn't come on. I have played with it for several hours and still nothing. Is it possible to get it replaced? I just got it in December.

 

[rvitko]

Please just send me the pumps and we will replace them for you.

Tunze USA
305 Victor St
Austin TX 78753