6055 nano stream broken mount brackets

[ZenReefer]

I recently purchased 3 Tunze nano streams and have been very happy with them except today I came home to a loud banging on the inside of the tank! The Tunze mount bracket broke releasing the pump allowing the pump to oscillate dangerously! Luckily this did not turn into a disaster. I checked my other streams and noticed the other one also had broken bracket. I have only had them for about 5 months.

I am hoping that Tunze will have a fix for this soon. Apparently, the bracket material becomes brittle after exposure to salt water and vibration from the pump. Since the brackets are pre-loaded (in bending) by pushing the pump body between the brackets, they fatigue rapidly. Looks like a material change is in order here.

Well, Tunze, I hope this constructive feedback helps improve the product. I would surely appreciate some spare brackets so I can continue using the pumps.

sincerely,

Keith Rowley

13479 Cool Lake Way
San Diego, CA 92128

keith@indoor-oceans.com

member: So Cal Marine Aquarium Society

 

[rvitko]

We have already changed the material and slightly changed the design, this was done in late September. I will send 3.

 

[ZenReefer]

Thank you very much Roger. It is good to know that Tunze stands by their products. These nano streams are really nice pumps; quiet powerful and compact . If I had to zip tie them to something I would still use them!

Thanks again,

Keith

 

[ZenReefer]

Thanks Roger,

I received the new mount brackets in the mail. They look identical to the old ones. Are the ones you sent me replacements until the new design is out?

Keith

 

[rvitko]

They are the new ones, they do look the same but if you look closely you will see the mounting tabs are thicker, they have a reinforcement on the back. The main change is the type of plastic.

 

[ZenReefer]

thanks again.

they do seem much stronger when snapping them onto the mounts.

keith