As the title states... Customer service A++!
All of my online purchasing is exclusively with PA. All of my orders have gone without a hitch or problem.
So to my surprise this last order had two issues. I placed a $600 order on Sunday while their 4th sale was going on. Seems when I received my e-mailed invoice, only half showed the savings, the other half was showing full price. I called, left a message, within 1 hour I received a call back, and within 30 seconds, the difference was on it's was back to my card. Very nice customer service person, Luke I believe.
So then said order is on my steps last night when I get home. But one of the boxes looks a little worst for the wear. And this one contains 4 T5 39W lamps I ordered for a friend. My worst thought was correct as I picked up the box. I hear what sounds like glass rattling. So I open it only to find all 4 lamps broken. It appears the shipping box had something heavy put on top and in the middle. I'm thinking it was the 200 gal salt mix I also ordered. So I call again, but this time within 5 minutes I get a call back. It's Luke again, I explain the issue and what I thought happened. He asked a few simple questions, said he was sorry and would get this fixed ASAP. Needless to say, I checked this morning 4 new lamps are on the way!
So two thumbs up for PA and the excellent customer service.
Thanks Luke
All of my online purchasing is exclusively with PA. All of my orders have gone without a hitch or problem.
So to my surprise this last order had two issues. I placed a $600 order on Sunday while their 4th sale was going on. Seems when I received my e-mailed invoice, only half showed the savings, the other half was showing full price. I called, left a message, within 1 hour I received a call back, and within 30 seconds, the difference was on it's was back to my card. Very nice customer service person, Luke I believe.
So then said order is on my steps last night when I get home. But one of the boxes looks a little worst for the wear. And this one contains 4 T5 39W lamps I ordered for a friend. My worst thought was correct as I picked up the box. I hear what sounds like glass rattling. So I open it only to find all 4 lamps broken. It appears the shipping box had something heavy put on top and in the middle. I'm thinking it was the 200 gal salt mix I also ordered. So I call again, but this time within 5 minutes I get a call back. It's Luke again, I explain the issue and what I thought happened. He asked a few simple questions, said he was sorry and would get this fixed ASAP. Needless to say, I checked this morning 4 new lamps are on the way!
So two thumbs up for PA and the excellent customer service.
Thanks Luke
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