I wanted to issue a public apology to Matt for the review I left. I was to the point of trying to figure out how to replace the sump, since it was either that or put the tank in the garage to not look at it anymore. I was extremely frustrated and upset. I left what I thought was an honest review at the time, but the issue and I have been corrected. I am glad for a positive resolution, even though the shop shut down. Today, Matt got in touch with me and let me know that he would drop it off to someone locally. He said that he did not intend on the length of time it took.
Due to the issues he had with the local phone company, it sounds like the service there is lacking. Therefore, I owe him an very big apology for assuming that I had talked to him. It sounded very much like him and it was the number I was given, but I was wrong. Don't call assistance to get his number, btw.
I am sorry he had such a rough time getting things in order and again for that part of my review.
Matt is doing his part to rectify the situation and is going over the call of duty to fix it. He is going to, as I said before, drop off the sump to allow me to pick it up. Matt will be refunding the money for the skimmer. Also, he is giving me 50 lbs of dry base rock from his show tank.
I really appreciate getting this situation resolved. I appreciate Matt getting in contact with me before I purchased anything to try to replace not having a sump. I appreciate not being the one to make the sump, so I know its done correctly. My husband will appreciate having a wife who will be more relaxed and children who stop asking when we'll have a tank set up. My daughter had been looking at fish with me for the last year in preparation, so she tries to take home every creature that might possibly go in a tank we see.
Due to the issues he had with the local phone company, it sounds like the service there is lacking. Therefore, I owe him an very big apology for assuming that I had talked to him. It sounded very much like him and it was the number I was given, but I was wrong. Don't call assistance to get his number, btw.
I am sorry he had such a rough time getting things in order and again for that part of my review.Matt is doing his part to rectify the situation and is going over the call of duty to fix it. He is going to, as I said before, drop off the sump to allow me to pick it up. Matt will be refunding the money for the skimmer. Also, he is giving me 50 lbs of dry base rock from his show tank.
I really appreciate getting this situation resolved. I appreciate Matt getting in contact with me before I purchased anything to try to replace not having a sump. I appreciate not being the one to make the sump, so I know its done correctly. My husband will appreciate having a wife who will be more relaxed and children who stop asking when we'll have a tank set up. My daughter had been looking at fish with me for the last year in preparation, so she tries to take home every creature that might possibly go in a tank we see.
