I can only hope they treat him better than I expect them to. They cheated me out of glass tops for a 75 gallon Oceanic tank I bought for my son's school science class. I honestly can't see them being very flexible with this. I hope I am wrong, but the only thing I saw in his write-up was a comment alluding to an "unwritten guarantee". Based on my experience, I am expecting some unwritten amnesia, hope I'm wrong...