AC dropping Quiet One pumps

<a href=showthread.php?s=&postid=15064069#post15064069 target=_blank>Originally posted</a> by DMBillies
I'm not blindly defending AC here (although I think a little discretion in how we talk about our local fish stores in a public forum is always a good idea and I don't feel much of that discretion going on from anyone here), but you should do your research first if you're going to post something like this... the Eco pump he took out, pulled apart, and showed me had a ceramic shaft and the magnet was jacketed in plastic (which was to help reduce the noise of the impeller vibrating in the chamber). I don't know if there might be a pond version and a SW version, but they definitely have a ceramic shaft.

That may not mean they are the most efficient pump on the market or that they might not be heat generators like Mag pumps (I don't really know), but with limited stock space and a hard time getting competitive wholesale prices, he's not going to be able to carry a full line of top-quality pumps at prices that are competitive with online. I think it is safe to say from getting to know and working with Chris (on things like the frag swap) over the course of the last few years, that he is in business so he has to carry what is going to sell, but he's not a sleaze.

I never mentioned Sleaze, and please do not put those words in my mouth please (assuming it was me since you used my quote)

I think my discretion here is just fine. I stated he is in the business to make money..it's his job as I stated earlier. I too saw the pump..in fact I have one just like it I got from a package purchase not too long ago. I stated my opinion. They have ceramic shafts..that's good. Durability? When I unscrewed the bib adapter it cam apart in pieces and had no stresses on it from me. The quality of the materials is a big issue with me. My research is DONE.

I have 2 of my 3 QO pumps that were bought at the critter..I would say the support is there. The 3rd I got from Bill. I responded to someone else mentioning a steel shaft.

The fact that he did carry higher quality goods was one of the reasons I liked the critter and is important to me.


As Forest Gump would say, "That's all I have to say about that".
 
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<a href=showthread.php?s=&postid=15065209#post15065209 target=_blank>Originally posted</a> by andywe
I never mentioned Sleaze, and please do not put those words in my mouth please (assuming it was me since you used my quote)

It was directed at the thread in general, as well as you (your post just so happened to have false information in it, so I quoted it). Aside from people understanding that AC is in business to make money, there was certainly an undertone throughout this thread that Chris is just shoveling crap to his customers to make a buck. And there was also some mention of the pumps potentially harming your tank (I call making a big chunk of profit by selling something that could hurt your tank pretty sleazy... so it was my word but I think re-reading the thread might make you see why I used it). I would shop at a store that carries a product or two that is low quality, but I would not shop at a store where I heard the owner was a sleaze.

Chris was having trouble with the QO's already, so he went with another pump that he could get at a more competitive price and therefore sell cheaper and closer to online prices (in hopes that more volume would make him more profit). I am sure he is also hoping that the pump will at least not be more of a POS than the QO's (which some people love and never have problems with but there are documented commen issues with them). We all know the market for high dollar pumps is fairly small in Nashville even if he can give a competitive price. Everyone remember, we are pretty much the exception when it comes to fish keepers willing to spend money and there's not too often that we need to replace/buy pumps, so the market is not there.

In all, one of the reasons our club is as successful as it is because we have a great relationship with our LFS's. They support us (meetings, 10% off on purchases, usually big ticket raffle items for meetings and the swap, etc.), they tell people about us from time to time, and believe it or not they do listen to some us when it comes time to order things for their stores (the Eco pumps were not my idea as I have not had past experience with them, but I do know it was another MTRCer that suggested Chris check them out when he said he was tired of the QO's).

They also do troll these boards at least occasionally and although I am sure they appreciate constructive criticism (which would be better handled in a private conversation with them in the store), I don't think they enjoy people publicly bashing their store (its hard to not take that personally) and what they carry in it. The MTRC board is constantly asking favors of our LFS's and doing that becomes a lot easier to do when people choose their words carefully. I'm not saying that we should be lying to fellow reefers or leaving stuff out, just thinking about what we are typing.

Everyone should be doing their homework before buying equipment. It is fairly easy to determine the quality vs. price of that unit and then deciding if it is worthwhile. Since he is selling them at MSRP (and cheaper than the QO's) and doesn't really know the service record on them since he just got them, it isn't like he is taking a bigger than necessary cut of the pie and pretending they are top of the line pumps.

The posts I've put in here were simply because I felt the need to remind everyone that this forum isn't a living room conversation or a few people talking at a meeting. The only thing you need to see these posts is the RC url (not even a username)... and it only takes one or two RC members (active, contributing members or not) to sour a relationship. So, when all else fails maybe we should remember what Thumper's Dad would say, "If you can't say something nice...don't say nothing at all."
 
Brian,

This is our club forum and it IS for discussions with our Club. I was not bashing Chris, I was bashing the pump. Chris and I work together often and I spend my money there. Your sensitive interpretation is simply yours. I feel your wrong. End of Story. Goodnight.

Oh, don't ever tell me what I can and cannot say.
 
<a href=showthread.php?s=&postid=15065735#post15065735 target=_blank>Originally posted</a> by andywe
Oh, don't ever tell me what I can and cannot say.

My sensitive interpretation is one of many interpretations people can have to the same thing written on an internet message board. That doesn't make it wrong.

And I learned long ago that as part of any group, what an individual within that group says and does reflects as much on the group as it does on the individual. As a long-time member of this group who cares about its success, I feel I have the right to say what I like when it concerns the image of this club and its future. Just as you feel you have the right to say what you want.

In fact, you do have the right to say what you want whether it is right and/or whether I agree with it, I just suggested thinking about what you write on a forum like this because of how it might be interpreted (you obviously think I am being too sensitive) and the fact that your opinion, whether you have the right to express it or not, could effect the club negatively.
 
Brian,

Fair enough and I agree about interpretation in that guise. I got upset at your reference to a character trait which I did not make, and also concerning quality which I do have experience with. I have one of these pumps. My experience is first hand. You also suggested to me I do not voice my opinion. The purpose of the club in my eyes seems very different than yours, which is fine, however do not expect me to subscribe to the opnion that I have to be silent because I might upset a vendor. I like Chris, and we have great open and honest communications, and like you, I have spent alot of money there and will continue to do so.

Ok, we have beaten a dead horse here I think.
 
Seem's to me being more interested In what the Club gets from LFS has clouded the issue here. The Q.O. pumps have had problems for a while and I've had many of their pumps, I've not had any issues with them except for one pump that was replaced for free by Q. O. That being said It seems to me that when they give you a new pump for free that Is not a bad co to work with and much better service than your gonna get from some other Co's that after 30 days will tell you It's your problem. The club gets support from both LFS and many Online vendors I don't think touting one over another Is wise In the long run. With tight times people try to get the most for their money In a hobby where equipment Is very expensive and In some cases highly overpriced. As far as I'm concerned I have spent tons of money at all the local fish stores and absolutely have the right to comment In any way I see fit just as you have a right to disagree with what I say, Financial gain by the club shouldn't be the basis of this discussion or should the club be promoting any commercial enterprise over another as that would be unfair to many. I've owned several business"s and It's all about the bottom line In the end, That In no way makes any business owner a sleaze It's just a reality of staying In business. I agree enough said and support your LFS when you can!
 
well I would disagree with the statement of it is all about the bottom line if that is true then no fish store would support a club like our but I will not argue with people about that as it is really not important but what is that some people are claiming why a store went to the Eco pumps. The fact is I asked Chris if he had used the eco pumps as I have 5-6 of them and have never had any problem with them and had some issues with a QO in a tank before. I was comparing them with the mag pumps. I asked Chris when we were touring with Matt at SA because he had some of the Eco pumps.

Oh and I did look at one of my shafts and it is not steel.

Wayne
 
<a href=showthread.php?s=&postid=15069342#post15069342 target=_blank>Originally posted</a> by SteelAngel
well I would disagree with the statement of it is all about the bottom line if that is true then no fish store would support a club like our but I will not argue with people about that as it is really not important but what is that some people are claiming why a store went to the Eco pumps. The fact is I asked Chris if he had used the eco pumps as I have 5-6 of them and have never had any problem with them and had some issues with a QO in a tank before. I was comparing them with the mag pumps. I asked Chris when we were touring with Matt at SA because he had some of the Eco pumps.

Oh and I did look at one of my shafts and it is not steel.

Wayne

Ok Wayne, this is a little confusing. :p Are you saying what is concerning is that people are stating why they went to ECO?
 
No I disagreed with the statment about bottom line. And I know that Chris was concerened about quality as that was what we talked about at SA and I stated that I talked to him about the Eco pumps. I know you can always find someone who likes and dis likes a line of products but to just state the reason is always the bottom line you may end up with egg on the face. sorry if this was confusing I was busy doing some other stuff.
 
<a href=showthread.php?s=&postid=15069909#post15069909 target=_blank>Originally posted</a> by mamagoose45
Wayne, would this be an example of someone not signing off of your computer - you posting under Joy's screen name? :)

You and Brian wouldn't know anything about that, would ya? ;)

Brandon
 
Well Wayne I guess we can disagree on this one, That's how It goes different people have different opinions and all should be respected. If i was making a ton of money on a certain pump I would not change brands, But If i weren't I would change brands. Wanting to have a quality pump Is a good thing and there are less headaches associated with It, So I see the logic of the change In brands for this reason. And I have no doubt that you are correct since you had a conversation with Chris about this. In the end It does come down to the bottom line, And nothing derogatory was meant towards Chris as he Is In business to make a profit. If the purpose of this club Is to sponsor or endorse business and not speak your mind freely I have misunderstood It's purpose, I thought It was to help each other be successful in reef keeping! I have nothing more to say on this matter and hope we can move on. BTW I don't like Eggs.
 
Just to clarify... and hopefully not start another argument... and this is the last thing I will say in this thread or about this issue.

I never once said people could not express their opinions about any company concerned with reefing on this board. That is part of what this board is for. I especially don't care if the issue is that most people think the Eco pumps are not that great (which is fine). And if this post stops a reefer from buying a bad pump (from our LFS or any online vendor), that's fine too.

I also don't think it is necessarily wrong to say something bad about our LFS's if the comments are warranted. What I mean by warranted is that given the clubs relationship with our LFS's, I think most issues with most of the stores could be handled with them... at least giving them a chance to address an issue if there is one (before slamming them on a board like this, not after dragging their name through the mud). If you give them a chance to fix a problem or talk to them first about some of the business choices they've made, you'd at least be able to give some context to the comments you do post (even if they do turn out to be very negative).

I'll say again, I'm not asking people to lie about their opinions on a store (or product) or give bad advice to other reefers based on who is or is not a sponsor. I also did not intend to ever imply that our posts should endorse sponsors (unless the endorsement is the opinion of the given reefer posting and the endorsement is deserved).

The entire point of my previous posts is that I think from time to time everyone needs a reminder that our LFS's are a little different from other online vendors because they do troll our boards, are somewhat involved with the club, often hear about or see the things we post, and at least some people in the club have to regularly deal with employees at these stores.

Perhaps as a previous board member and swap planner I am more sensitive to something like this because I have been in the position many times of asking for help from the LFS's (some of which may already view our club as creating competition for them). Perhaps I over-reacted because I had a little more information about the situation at hand and interpreted many of the posts more negatively then they really were.

In any case, there are ways to give opinions, even rather unflattering ones, in nicer ways... and that's ALL I was really asking for...
 
Bill I was not in any way trying to stop someone from expressing there opinion but the statement about bottom line is a common one that people use that does have a negative Impression on, because some people think that a store will load the stuff with cheap stuff no matter of the quality just because of the Margin. That is not the way any of the stores (LFS) around here are. Now there are some of the chain ones that are but we wont go there. But you are right they can not carry a pump that they pay more for then you can get it online. They have to carry a pump they can sell to you and make a profit and you can still afford. Now some of those pumps may be better and some may not then the pumps that you get online. As you will see that the best pumps are MAP priced so it is equal competition but what is funny is that we(me included) should use our LFS if all things are equal. But some times I even don't think to check with them.

But I hope with all this conversation I hope anyone who wanted a QO pump has made it over there to get one. And if anyone else is using the ECO pumps if you have had one fail let me know as I still haven't.
 
<a href=showthread.php?s=&postid=15077215#post15077215 target=_blank>Originally posted</a> by waynesworld
But I hope with all this conversation I hope anyone who wanted a QO pump has made it over there to get one. And if anyone else is using the ECO pumps if you have had one fail let me know as I still haven't.

So my pump had a materials problem. the plastic was of concern as the Bibb cracked when unscrewed. I had not out any pressure on it. Be careful to watch for that with this type of type (ECO).

I would also be interested in hearing anyone's experience with heat transfer using one of these pumps in a tank.

Andy
 
<a href=showthread.php?s=&postid=15077215#post15077215 target=_blank>Originally posted</a> by waynesworld
Bill I was not in any way trying to stop someone from expressing there opinion but the statement about bottom line is a common one

Without stirring up too much in here, I have to agree with Wayne 100% on this one, and Bill, being a former business owner yourself, I think you'd get this more than anyone. Business owner's don't own a business to get rich. Some do, but not most. Business Owner's do so in order to something that they love. It's not easy, by any means, it's not fun, and it's definetely not about making tons of money, most of the time. It can be a great end result, but being a business owner has to be one of the most stressful, worrying, bank breaking things ever attempted now-a-days.
 
Funny, I still do not know how to quote a person after all thease years! But, just reading through this I wonder if the pump you had fail on you Andy was a used pump and you had no knowledge of prior user abuse or even it being dropped maybe making a unoticed hair line crack? Just thinking out loud since you did say you got it in a package deal, just wondering if it was a used package is all.

..in fact I have one just like it I got from a package purchase not too long ago.

Also I had a Dart and the volute ( I think the thing you are calling something else?) anyways the formed plastic face plate thingy that screws on the front of the pump :) cracked on me while torqing down my 1 1/2 inch discharge pipe and they sent me a new one. I was VERY careful not to over tighten this new front thingy and I'll be darn if it didn't crack also with just hand tightening and the normal pressures of installing it laying upside down in a stand. Yurns out it was a bad run from the manufacturer and they have since fixed the problem. I am just saying good companies and products have off days and some amount of failure. Will Eco turn out to be total crap? Time will tell but for the Critters sake of having to deal with mad customers and trying to find another reasonable pup I hope they are OK for the general population of fish enthusiests. We forget we (reefers) are probably harder on our equipment than most normal fish folk ;).

On the good company ocasional bad lemon idea, my Honda CRV has been nothing but a POS. Its my second one, had it for 7 years and would buy another one but have had more than a normal amount of mechanical trouble with this particular one. Probably a Friday evening run :).
 
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