AC3 Email Q'S

[REEFY1]

Ok, i need to start from scratch here on the whole email thing- I have a yahoo mail account as well as a blackberry email accnt- can you tell me how to set it up (WORD4WORD)- Last part and im DONE NO MORE !!!!Thanks Chad

 

[REEFY1]

KEN????????? WHERE ARE YOU :hmm3: nOT FINDING THE INFO I NEED :reading:

 

[Deleted member 143833]

I'll need to write up something (later) but I'll give you some help.

You can ONLY configure email using the AC3/Pro buttons (you can't do it from AquaNotes (unless you are using AquaNotes to send the email; which I know you are not).

Menus are:

Setup->Net Setup->Email Setup

and configure the following:

SMTP Server
From Address - (usually your email address)
To Address - (usually your email address)
Email Auth - (on/off - tells AC3 if you need to logon to the SMTP server)
Auth User
Auth Password
Alarm - Name of timer that, when on, triggers an email to send

After this try a test and if that doesn't work log onto the AC3 (using telnet) and enter the following command, 1 per line:

cons
1 maild
mail

You will/should get a verbose log of a test email session which usuallywill point to the missing/incorrect parameter.

Hope this helps!

 

[REEFY1]

Thanks ill try it when I get home thanks dude

 

[REEFY1]

ok, what is "SMTP Server" do i put my email there?

 

[Deleted member 143833]

SMTP will be the server address of your email provider. Mine, for example is either SMTP.verizon.net or Outgoing.Verizon.net (both point to the same machine). If you use an email program, and not web email you can find the server name in the program settings. If you use web based email the provider may have information on their website on "Setting up Outlook" or something similar and it will have the information there.

 

[rbd0331]

When I did mine, it took me a while to get the SMTP server info.

I went to my ISP provider website (Road Runner), then found the info in their Customer Suport section under Server Addresses & URL Support. Finally found a page with info as follows:


. Home Page URL: http://www.rr.com

. Account Management: https://provselfcare.ohiordc.rr.com

. POP Server Address: pop-server.oh.rr.com

. SMTP Server Address: smtp-server.oh.rr.com

. Web Mail URL: http://webmail.oh.rr.com

. Dial Access URL: http://dialaccess.rr.com


For me, that was the hardest part of the email setup. Hope this info helps you find yours.

 

[sgraves2505]

I am also having problems getting the test emails. All the settings seem to be correct. I tried to run the commands that Ken has listed below and I'm getting the following error.

Anyone have any ideas

AquaController> cons
AquaController> 1 maild
AquaController> mail
AquaController> SMTP: server = 430
SMTP: tcp connect error - -1

SMTP: server = 4305d04a
SMTP: tcp connect error - -1


I setup a gmx account, since it looks like someone has can success with that, and I have set the SMTP server as mail.gmx.com.

 

[clp]

Check the following:

The smtp port is incorrect (should be 25 - found in email setup).
The gateway address is incorrect (should be the internal IP address of your router).

Or your ISP blocks outgoing smtp connections to mail servers other than the one they supply.

Curt

 

[Deleted member 143833]

In the AC3 configuration; did you enable "Email Auth" and configure the "Auth User" and "Auth Password"?

 

[sgraves2505]

Gateway is the inside IP of my router (192.168.1.1), SMTP port is 25

Tried it with Email Auth enabled, with the User and Password of my email account configured. Also tried it with that parameter disabled, but that didn't change anything.

Not sure how to check my ISP (COX cable) to see if they allow the outgoing smtp connections.

 

[Deleted member 143833]

Did the output log change when you have auth enabled?

When you set the "From Address" did you use your gmx email address (some SMTP servers only allow the from address to be the account holder).

One last thing; be sure that the last character of names and passwords is the blank character, 1 character up from 'z' (lowercase z); I've seen the blank used which would cause failures.

 

[sgraves2505]

Same error with it enabled. I verified that last character was the blank (one up from z) and not a underscore.

The To & From Address is set to my gmx address.

I appreciate all the assistance. I have the newest version of AquaNotes on its way. Maybe I should just wait and see if I have more success in setting up the email alerts through it.

 

[Deleted member 143833]

You can use telnet to test the connection to the email server like this:

telnet mail.gmx.com 25<enter>

EHLO gmx.com<enter>

This will test that you can connect to the smtp server.

 

[sgraves2505]

C:\Users\Stephen>telnet mail.gmx.com 25
Connecting To mail.gmx.com...Could not open connection to the host, on port 25:
Connect failed


Can't reach the SMTP server, so its defintely not an issue with the settings on the controller itself. So now I wonder why I can't reach that server. Could it be something with port settings on my router?

 

[clp]

Probably not. Most likely your ISP is blocking access to a smtp server other than their server. So check to see if gmx.com responds to a different smtp port, and change the smtp port on the AquaController. Or use the smtp server provided by your ISP.

Curt

 

[Deleted member 143833]

I agree with Curt, usually routers do not block outbound traffic; it is more likley that your ISP is blocking it. I ran the test before I sent in to the thread and it works from my home (Verizon/FIOS).

 

[sgraves2505]

I found that my ISP (cox cable) was blocking port 25 for smtp servers that are not theirs. So I set up an email account with them and configured the controller to use it.

Now when running the "cons" command I get the following errors repeated over and over.

SMTP: unexp reply: 554 eastrmimpo01.cox.net bizsmtp too many bad commands from 72.204.123.159
SMTP: server = 4110144
SMTP: fdopen OK

SMTP: mailhost --> 554 eastrmimpo03.cox.net bizsmtp too many bad commands from 72.204.123.159

SMTP: unexp reply: 554 eastrmimpo03.cox.net bizsmtp too many bad commands from 72.204.123.159

Any ideas what this could indicate?

 

[kevntw]

I tried port 587 with gmx and it works like a charm

 

[Deleted member 143833]

:thumbsup: