ok, instead of starting a new thread to summarize my experience with saltwater fish, but i decided not to. they did eventually offer a credit for $80 after i submitted a claim with the BBB, so i can't say customer services was great. the package did arrive a day late and a rainford was DOA, but there was a freak storm at LAX, so i can't %100 blame them, and rainford's are sensitive little fish. as far as the rest, one fish was sick, but the coral frag i ordered came better then i expected.
overall, i'd say they can have some really good deals at times and sometimes their stuff can be quite a bit cheaper then liveaquaria, plus you don't have to order $250 to get free shipping. however, if you plan to order from them, take your own precautions. if you order hardy fish in warm weather, im sure you will be very happy with your experience.
i will have to order again to use the credit, so i'll post that experience if anyone is interested, otherwise i'll let this thread fade.