Since I haven't looked... Are you aware if they have a manual of any sort for using Fusion? Outside control with little IT effort is my excuse to get a smart phone! However, it sounds like it's not there if you think the average person wouldn't be able to figure it out.
The way I interpreted what Fusion was going to be when it was annouced was that it would make the Apex the "go to" controller as the easiest controller out there to communicate with and get things done from outside the home without any IT expertise. You wouldn't need to know IT stuff to run at full bore. In your opinion how did they do?
Marketing must be pulling their teeth out with how slow this is going.
I haven't seen a manual. It's pretty darn easy to figure out though. Fusion was so easy to get going. I actually set up a tablet from OUTSIDE my network. I cheated a little bit though. On the dashboard, you have a Fusion token. I had to call home and get my girlfriend to read the token to me. I put that into the correct spot on the fusion webpage, clicked link, and I had control of my system. It was that easy.
Honestly, the reason I see this taking so much time, support for outside companies. You have Ecotech, AI, Tunze, Kissel, and others that Apex wants to be able to support. One of the BIGGEST issues are Ecotech issues. Ecotech is having issues getting their own product, Reeflink, to work for them that I'm not even sure how much they can help Neptune. I feel like Neptune is helping Ecotech more with Reeflink just from trying to make Radions and Vortechs work correctly together in Fusion. That's one of the biggest problems right now.
I took the AWM off my girlfriends Apex and added it to mine. I now control her Hydra through my Apex and it works rather well. The hardest part was getting it to attach from 20 feet away. I finally pulled the fixture down and set it right beside the AWM. It connected in seconds. It's VERY easy for HER to program the way she wants it using a graph like I mentioned for the Vortech pump. By the way, I also control her MP10 through my Apex, which she programmed to her liking last night. Keep in mind, she knows nothing about programming the Apex, she just knows to look at her webpage to see temp and pH. I think Fusion will give her, and others like her more of what they want, a bit easier access to what they thought was too difficult. On the flip side, she still isn't too sure about setting up her BRS dosing pumps. Sure, I gave her a spreadsheet that simplifies that, but now she wants to be able to program those through a GUI graphing system as well.
As far as marketing pulling their teeth out, I doubt it, they aren't the ones that have to debug everyone else's equipment for them. I think they a just sitting back right now while the system engineers pull their hair out.