Apex Wireless Network intermittently failing

trilinearmipmap

New member
I have a new Apex controller hooked up to a wireless network. It has been working fine until the last week or so when it started to act funny on me.

When I set it up (a month and a half or so ago) I checked and it came with the latest firmware.

My network hardware includes an Apple Airport Extreme Base station for my wireless router. I have an Apple Airport Express plugged into the Apex with a network cord, this Airport Express is set up to network wirelessly with the wireless router. I have disabled DHCP and set up a dedicated local IP address for the Apex.

I have set up Aquanotes to access the Apex both via a local IP address for when I am home, and through the regular IP address/port 80 when I am away from home.

For the first month everything was fine. Then I noticed when I tried to view a graph on my iPad at home, it would take a very long time (a minute or so) to generate the graph on the AquaNotes program. Now when I try to view a graph, after a minute the Aquanotes program says "connection failed". Once that happens, Aquanotes is not able to access the controller at all, and on starting up Aquanotes it says "connection failed".

When I unplug the power to the controller then plug it back in, everything works fine, the connection works until I try to view a graph again and the connection is lost. Simply removing the network cable from the controller, or unplugging the wireless router and plugging it back in, do to not bring my connection back.

Also when I try to view a graph on my work computer, the graph does not show up, and the date displays as one day earlier than the current date one the Apex web page. When I change the date to the current date and hit "update", I still can't view the graph, and the date changes back to yesterday's date.

I have double checked all my network settings and they are OK. Can anyone help with this problem? I am afraid I may have a malfunctioning controller as if it were simply a problem with my router or router settings, I would either have a good connection or no connection, but not the erratic performance that has been happening.
 
you are not alone

you are not alone

hey there are a few threads on this my unit is fresh out of the box and i am having the same porblem everyone recomends to send curt at neptune systems your ip and he may be able to tell you the problem
 
OK after e-mailing Curt part of the problem is solved.

I cleared the cache on the Safari browser and now graphs work fine on my iMac. Graphs still won't work on the iPad though.
 
You probably have v4.03 firmware, which uses Flash-based graphs. iPhone and iPad do not support Flash content. The graphs in the new v4.04 use JavaScript graphs instead which do work on iPhone/iPod Touch/iPad
 
Back
Top