ATI Sunpower Problem

[SaltieG]

Not sure where to put this but I purchased an ATI sunpower from Marine Depot about 2 weeks ago. I received the fixture and it is having ballast problems or something. The bulbs keeps going off in sets of 2 and I cannot keep the fixture fully lit for the life of me. I would like to know if I can return it for another fixture or if I have to contact ATI directly.

 

[MarineDepot]

ATI Sunpower Problem

Not sure where to put this but I purchased an ATI sunpower from Marine Depot about 2 weeks ago. I received the fixture and it is having ballast problems or something. The bulbs keeps going off in sets of 2 and I cannot keep the fixture fully lit for the life of me. I would like to know if I can return it for another fixture or if I have to contact ATI directly.

Hi, SaltieG. Thank you for shopping with us. We appreciate your post and are saddened to hear you're experiencing trouble with your new light system.

MarineDepot.com has a 60-day return period so we'd be happy to replace the light or refund you if you'd like to return it for another fixture. You're welcome to set up your return online or give us a call toll-free at 1-800-566-FISH (3474) and we can do it for you over the phone and answer any questions you may have about the process.

We realize how disheartening it must be to have your new light not working properly. Please accept our sincere apology for any inconveniences this matter may have caused. We look forward to working with you to get this situation resolved as quickly as possible. Your satisfaction is our #1 priority!

We can also offer tech support if/when you call if you think a little troubleshooting will help. Talk to you soon!