staplesofficewr
Member
I just want to let everyone know about problems with the Apex system I have been having and Neptunes actions.
It has been an "OK" device, with some good functions, but definately not as flexable as everyone claims...but I suppose that can be opinion, so I will stick to the facts.
I have been having problems with my heater and other devices not shutting off. I generally got brushed off the first time I called Neptune - telling me that the problem I was having was impossible or never heard of..but they never offered to ship it back. So I lived with the problems - bugs in the software, test auto resizing, etc - and being told "you must have hit something" by neptune and the forums.
I noticed recently that when my lights go off, the temp actually increases in the tank..turns out that my output # 2 - connected to the heater - was never really off all the way. I called neptune and he thought it was my heater and to try a lamp when I got home. I did this and the lamp is partially lit, no matter the state of the output. I called back and finally got an RMA number....but there was no "sorry for the inconvience" or "we will cover the shipping to and from", no expedited return shipping, nothing like that. Simply and RMA number and instructions to ship it to the address on the website and really just hurried off the phone. So I am sitting here with a really bad taste in my mouth with this company. (I ordered the system on the 16th of feb and did not receive it until the 26th even though I let them know I needed it sooner and they shipped it standard anyways - I even offered to pay the increased expedited shipping cost).
I have had it installed less then 2 months and am less then happy with it. I think the controller is really unstable and can easily be crashed....let your apex window open for a while, then make a change and hit accept...it will crash if the apex has timed out. Of course, anyone who tries this will say "mine is ok, are you sure you didn't hit something". I am an EE...I think I can figure out this simple device.
So I stand here, getting ready to ship this back to the west coast on my dime, wait for the repair, and then return shipping...Ill be without for about 2 weeks. I asked for expedited return shipping...but they won't unless I pay the difference.
Ill repost if anything changes, but I doubt it. I just wanted to let everyone know that they are not all they seem to be cracked up to be on alot of forums.
It has been an "OK" device, with some good functions, but definately not as flexable as everyone claims...but I suppose that can be opinion, so I will stick to the facts.
I have been having problems with my heater and other devices not shutting off. I generally got brushed off the first time I called Neptune - telling me that the problem I was having was impossible or never heard of..but they never offered to ship it back. So I lived with the problems - bugs in the software, test auto resizing, etc - and being told "you must have hit something" by neptune and the forums.
I noticed recently that when my lights go off, the temp actually increases in the tank..turns out that my output # 2 - connected to the heater - was never really off all the way. I called neptune and he thought it was my heater and to try a lamp when I got home. I did this and the lamp is partially lit, no matter the state of the output. I called back and finally got an RMA number....but there was no "sorry for the inconvience" or "we will cover the shipping to and from", no expedited return shipping, nothing like that. Simply and RMA number and instructions to ship it to the address on the website and really just hurried off the phone. So I am sitting here with a really bad taste in my mouth with this company. (I ordered the system on the 16th of feb and did not receive it until the 26th even though I let them know I needed it sooner and they shipped it standard anyways - I even offered to pay the increased expedited shipping cost).
I have had it installed less then 2 months and am less then happy with it. I think the controller is really unstable and can easily be crashed....let your apex window open for a while, then make a change and hit accept...it will crash if the apex has timed out. Of course, anyone who tries this will say "mine is ok, are you sure you didn't hit something". I am an EE...I think I can figure out this simple device.
So I stand here, getting ready to ship this back to the west coast on my dime, wait for the repair, and then return shipping...Ill be without for about 2 weeks. I asked for expedited return shipping...but they won't unless I pay the difference.
Ill repost if anything changes, but I doubt it. I just wanted to let everyone know that they are not all they seem to be cracked up to be on alot of forums.
