Pictures of the sump will definitely help here, as well as sump size and return pump being used.
If your return pump is sucking air, then you may not have enough water in the sump for a "running" level, which may even prove to be not a big enough return chamber in the sump.
So, obviously, make sure all you plumbing is air tight, then follow the below steps.
1 - Make sure that the secondary air tube is at the correct height in the overflow box. If it's too far down, it's not going to let the siphon channel work properly.
2 - Turn the Return Pump off. Can you add SW to the sump? If so, add roughly a gallon or so, and you can remove excess later. (1" bulkhead with 1.5" plumbing holds roughly 1-2 gallons in the siphon channel when it's running, depending on the length of your drain pipes)
If you can't add at least a gallon, your going to need a bigger sump, and can stop now.
3 - If you were able to add water in step 2, then continue by turning the return pump back on, and adjusting the siphon.
4 - Once you have the system adjusted, remove excess water from the sump to where the running water level should be, while it is running.
5 - Once you have your running water level in the sump, turn the return pump off and let it drain down. You shouldn't overflow if you followed #1,2,3,4.
6 - Turn the return pump back on. The drain system should catch up within a couple minutes (seems to take longer with a Ball Valve vs Gate Valve in my experience).
If the return pump is still sucking in air, then your return chamber is too small, and you will need to redo the sump so that the return chamber accommodates more water volume.
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