Best Customer Service Ever!

[Borchers]

I just have to Say Marine Depot you Rock! I had my order show up and a few bulbs were broken. That sucked but in less then 12 hours new bulbs shipped out and tracking info sent. Now that's what I call customer service. I have been a loyal buyer and will continue to Shop at MD.

Thanks guys.:dance:

 

[ricepow]

Yeah their customer service is top notch but they really need to review their bulb shipping methods. If you look down a few posts you can see one regarding broken bulbs. I had one sent...broken. Its replacement....broken. It's replacement made it but I was honestly surprised as the box was crushed/damaged like the others. Stronger boxes or bulbs inside cardboard tubes inside the box maybe? Thats how BRS does it. There was no hassle on the replacement but for those ordering from further distances the inconvenience sucks.

 

[MarineDepot]

Bulb Shipments

Bulb Shipments

I just have to Say Marine Depot you Rock! I had my order show up and a few bulbs were broken. That sucked but in less then 12 hours new bulbs shipped out and tracking info sent. Now that's what I call customer service. I have been a loyal buyer and will continue to Shop at MD.

Thanks guys.:dance:

Hi Borchers! We're super sorry the bulbs initially arrived broken but we're glad you gave us the opportunity to make things right. Your loyalty means the world to us! We appreciate your patronage and are humbled that you took the time to jump online and share your favorable experience here on Reef Central. You're awesome!

:beer:

Yeah their customer service is top notch but they really need to review their bulb shipping methods. If you look down a few posts you can see one regarding broken bulbs. I had one sent...broken. Its replacement....broken. It's replacement made it but I was honestly surprised as the box was crushed/damaged like the others. Stronger boxes or bulbs inside cardboard tubes inside the box maybe? Thats how BRS does it. There was no hassle on the replacement but for those ordering from further distances the inconvenience sucks.

Good afternoon, ricepow! Thank you for your top notch remark"”much appreciated! We sent your feedback to our purchasing manager and director of operations for consideration. We also appreciate the insight on what others in the industry are doing. It's certainly useful information to know. We always want you to have the best, most stress-free shopping experience possible... and we especially want your bulbs to arrive in one piece! We keep very meticulous shipping records so if we see room for improvement, we'll definitely make whatever changes are necessary to ensure aquarium hobbyists' bulb orders arrive safely the first time.

We welcome your suggestions/recommendations, so if you have any other ideas on ways we can improve, we'd love to hear your thoughts!