Beware of this Ebay seller

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<a href=showthread.php?s=&postid=8250236#post8250236 target=_blank>Originally posted</a> by WhiteSocks

A gentleman put up a picture of Emeralds, He and I talked. Not a kind
person but that is neither here nor there.
When he asked about the color of the Emeralds I told him they were
darker
and that we were not happy with the photo.
It came out a little to bright. We also informed all customers that
bid on
these auction that in fact they were darker
And that if they wanted to they could retract there bids no questions
asked.
He did not put that in there did he.
I told him they looked like the Photoshop version on zoaid and if he
wanted
he could go and see them.
So I don't understand where we were being dishonest. We are always
straight
forward, if you ask a question we will
Tell you the truth.
Click to expand...
John,
I, like you kept all the e-mails from our conversations. You did say they were darker than the pic in your add, but nowhere in the conversation did you say anything about telling people the pics were not anywhere's near authentic. You never said in your e-mails that you were not happy with that pic. Had you said this maybe our conversations would not have gone on so long. You claimed your pics were brighter because they were taken with a flash, but did not state that on your add. You sent me a pic you photoshopped saying this was more like what they looked like, it was almost exactly the same colors, and if you were'nt at the warehouse to look at them at the time, how could you know if the colors were right? You forgot to mention here that you said you would send a "true" pic of them the next day, but then chose to tell me, you had enough of talking to me and ended it right there and I should not contact you any more, which I did'nt. To be honest I don't care if you think I'm not a nice person. Other than standing my ground on this subject I was NOT rude to you, nor did I threaten you as you stated in your e-mail. I simply did not want to see noobies spend that much money to get something it was'nt. You never changed your add, which was my point all along.
 
I could care less about who is rude or not. Sending out items that do not look right under said conditions is fraud plain and simple. If you do it only once out of 20 items, it is still fraud. Whether 19 people get the correct item and 1 doesn't still doesn't make it right.

I like when people post stuff like this because it gets the info out there and I've almost bought a few things from there before. However, the lighting on some look extremely fake for 10K and I have 10K. There is one person I know for sure who makes sure things are exact color and representation and it is riptides reef on there. There also a few hobbyists that do the same.

Just a further note. If you want a successful thriving business to continue on, then sometimes it takes LOSING money on one person to make them happy. Because you didn't do this, you now lost several if not more customers. On average according to statistics, a happy buyer tells 2 to 3 people about their good experience. A unhappy one tells 8 to 10 if not more.
 
seems rediculous that the person will not file a claim with fed ex.. why wont he do this? then he can reship them at no cost!
problem solved
 
I'm bored too.

I'm bored too.

I think Jay24 sums it I got burned If I beleved all John is saying the a Blue coral could become red just based on it's lighting I got burned the little old lady deli8very just made for a good excuse. and John why should I bore all these people with all are letters. yes you did offer to replace them if I either ordered more zoo's from you or paid the shipping neither issue I feel is fair. if somebody else or you feel it is it's up to them. but with your theroey I have atinics on 24 hours a day in some form, on my tank so they should be able to assorb that blue, but at any way I remain one unhappy customer and I think I told at least 10 people so the story holds true. John the more I here the more I get upset it, so like others said I just need to move on! lesson learned
 
Thanks for the reply! It’s heartwarming to hear someone speak so aggressively with no experience in dealing with us.
We have given and given many times over. We never take from anyone! That is a fact! I am not going to sit here and defend
A few comments that have no truth in them! Jay, you have never given us the chance… so why comment. We do not set the
Prices on some of the stuff on eBay the bidders do. Don’t you think If we were selling items that were not the same as pictured, our feedback, Would say so. Jay, all I am trying to get you to understand, people think when someone is not happy all of a sudden it’s the seller or the store, not the case. You seem like an intelligent person, please do the intelligent thing and see from both sides of the fence. Do you think that you could bounce back from a bodily hardship and look great and feel great. No, you could not! These are live animals this piece took some serious damage in the shipping process. Further more you might assume you have like ocean conditions, that’s not true. How would you heal in an environment that was not as your normal surroundings. Jay, please understand we are not here to take from people just as we are not here to be taken. You might think that every hobbyist are great and honest. Well there is a high percentage that are but a low percentage that try to take advantage of sellers and stores on a regular basis. This is why we have a policy and that sometimes we have to follow it. Especially, when people do not want to understand that FedEx is not part of our business.

To sum this up, plain and simple, item greatly damaged during delivery. A new piece was offered no questions asked! FEDEX DENIED THE SHIPPING CLAIM, this has nothing to do with us. The saddest thing is you feel you got the wrong piece with all that it went through. Yet you denied yourself the right to prove anything about the photo etc, by not wanting a replacement. Were do you think we should pick up the tab as a store owner. Do you think, we should pay for shipping and a new frag, for a mistake that had nothing to do with us. I don’t think you would, if the shoe was on the other foot. But, I will give you this you might do as we do, offer a new piece. That’s all we can do! FedEx or any other carrier rarely takes responsibility for anything to do with Coral. We have no control over this. For anyone that has not read the complete thread, THERE WAS A CLAIM FILED, IT WAS DENIED.

As for the prior comment. Please look at the feedback, it speaks for it’s self. Some people paid over 40.00 for these emeralds, I wonder why they are so happy. It could not be because we lied to them could it.

I hate to get defensive in any way, we care about everyone. Dave, Jay, Psychographic regardless of how you feel, we will always treat you with respect, honesty but respectfull. No matter what you say about us or how you feel about us. Dave, I wish you would have just understood were we were forced to be at in a situation like this. If shipping was not 30+ we would have no problem on a regular basis paying for it. It’s not so we cannot stay open if we did. All we can offer is what we did, a new piece. Instead of understanding the emails and our point you became the only person on here or anywhere for that matter that is not happy. Everyone else on here with a negative comment never bought one single thing from us or gave us a chance to give them outstanding service. It truly saddens us that some people don’t understand that when you buy something and spend 30+ on shipping. That money is not ours and we do not get any of it. Yet when FedEx messes up and denies the claim, we lose more product and FedEx gains more business. If you guys want to talk so badly about people talk about your shipping carrier not taking responsibility For sending items to the wrong homes etc. A long time friend was right, he once said with any business the bigger you get the more problems you are going to run into. We cannot save everyone but we can try. All we ask is for the chance.

Please do not talk badly about us or call us misleading or accuse us of creating fraud when you have not seen it firsthand. These are very harsh words, we work our fingers to the bone week by week trying to make sure people get the best possible stuff we can offer. Trying to help anyone who calls or emails with any question, even if they are not purchasing anything we go above and beyond. Treat us how you would like to be treated if you had a business. Would you want us to call you names and talk negatively about you and your hard work, even if we have never even spoke to one another. There are people here that are just floored by this thread. Thanks to everyone that has called and emailed your kind words and heartfelt responses mean the world to us. We will not be replying to this thread anymore. There are too many negative complaints that are not valid and have no purchasing experience to back them up. We cannot defend ourselves against hearsay, people have been doing it for years and it gets them no were.

Like stated before good luck with the piece Dave, we hope it gets the best care you can give it. Sorry we could not work this out. Take care…CML
 
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have u sent documentation of the claim to Dave? I find it hard to believe that Fed Ex will not reship the same item for free, to THE RIGHT HOUSE as part of the claim..
As for Fed Ex not being part of your company, that is true.. But you are the one that chose Fed Ex.. Fed Ex did not chose you, and Dave did not chose them as well..
It sounds to me like it would be an easy claim with Fed Ex.. If the first person on the phone, or email denies it then you can simply contact headquarters and speak with a live person to resolve the issue.. Seeing as though shipping is a HUGE part of your company, they should not have a problem with shipping to the same address from you for free..
It seems very obvious that you could care less.. Which is why things could not be worked out..
 
I'm not talking first hand or from experience, but saying based on the poster, this is what I see. I see an issue unresolved and now in fact hurting your rep. All I see is, his picture and yours which is quite different. Because of this, I have to lean toward what he says. I've never seen zoos brown out or lose color in transit.

My main point wasn't to bash or anything but say, Hey, by not resolving an issue, it's now biting you. That's the great or not so great thing about the internet.
 
MIFragMan,
You obviously have no clue. If FedEx denies a claim (which they usually will), then that's it! GAME OVER. You can try to take it to the next level, but 99% of the time it will have the same result. FEDEX DOES NOT GUARANTEE LIVE ORDERS! If the package was received in one way, shape, or form, then it's been delivered....regardless of what it's contents are or what mistakes were made along the way. And for your information, FedEx is the primary shipping company of the online reef industry. Don't expect anywhere near the quality of service or prices from UPS. And DHL is just entering the game. So in my opinion there wasn't really another choice he had for shipping. So as you put it, "it seems very obvious that you...don't know what you're talking about, which is why....you shouldn't chime in.
 
i have sold zoanthids to someone in TN.. took 2.5 days to get there and the water was warm to touch.. they got exactly what they bought.. no color variation.. buyer was very happy with the product..
i would like to see some documentation stating for a fact that the color of bulbs is absorbed by the coral.. i have never heard such a ludacris statement.. they can only look as good as they are under actinics.. i know Dave personally, and he got ripped off, plain and simple.. the seller had his chances (several chances that is) to resolve this issue.. he pretty much refused.. repaying the shipping is just not fair.. Fed Ex made the mistake and it is up to the seller who chose them for shipping to clear this up.. Just shows a bad business man..
 
<a href=showthread.php?s=&postid=8252965#post8252965 target=_blank>Originally posted</a> by Ken668
MIFragMan,
You obviously have no clue. If FedEx denies a claim (which they usually will), then that's it! GAME OVER. You can try to take it to the next level, but 99% of the time it will have the same result. FEDEX DOES NOT GUARANTEE LIVE ORDERS! If the package was received in one way, shape, or form, then it's been delivered....regardless of what it's contents are or what mistakes were made along the way. And for your information, FedEx is the primary shipping company of the online reef industry. Don't expect anywhere near the quality of service or prices from UPS. And DHL is just entering the game. So in my opinion there wasn't really another choice he had for shipping. So as you put it, "it seems very obvious that you...don't know what you're talking about, which is why....you shouldn't chime in.
Click to expand...
fed ex is a business.. and if you speak to the right people about keeping the business that u have to offer them, they can and will help you out.. thanks for the match, but no flame war is necessary.. I had a package delievered to a wrong address before, and it eventually got to me.. the seller even sent a second one out, since it went to the wrong address.. at no charge to me.. it wasnt until after they sent it that i finally recieved it..
that is the marks of a GOOD business
 
So deciding not to cover the cost of FedEx's mistake is refusing to help him?? Sounds like this guy has done all that he could to help out. And from his couple posts, he sounds a lot more legit than many of the other online vendors out there. Sounds like a GREAT businessman to me. But then again, you're biased since you know Dave personally.

But you said it yourself, "Fed Ex made the mistake...". So he did what he could and they said no! Do you expect him to take them to court for a $30 frag???? Spend countless hours on the phone with FedEx just to end in the same result????

To me, this whole post is a load of BS. Dave just wants someone else to bear the brunt of his bad experience, even though the seller had nothing to do with it. Chalk it up as a loss. There are risks associated with this business so learn to live with it.
 
Like I said, there aren't any other REAL choices in this industry. You can't say, "hey I'm taking my business to them!" FedEx will laugh at you and say "ok, we'll see you next week." as you return with your tail between you legs after an EVEN WORSE experience. Have you ever dealt with a FedEx claim??? You obviously haven't. Ask for a poll and I can promise you there are very few times that FedEx has accepted claims for live stock.

You also have to compare apples to apples here. To say you recieved a second package at no charge means nothing here. Sure I can send a $5 widget with $1.40 shipping, and I could care less if I have to send another. But when you take a single frag and have to pay $30-$45 to ship it again, then it's a big loss. Only if purchases are in the couple hundred dollar range can companies afford to absorb financial hits like that.

But as I said earlier, Dave should be happy that he even got a live coral in the end.
 
the coral sent was not the coral paid for.. point blank.. there is another person on another forum that got the same looking coral that dave did, and expected the one from the pic.. he just chalked it up as a loss.. not sure why he didnt raise a stink.. he was taken by fraud... if you order some shoes and get the wrong brand and color, would u just keep them? if u take ur car in to be painted red and it comes out blue, would u still be happy?
 
Bad publicity is still publicity and because this thread has dragged on and on I bet John's business doubles!
Sometimes frustrated exuberance can backfire and will most likely in this case! I never knew of this site/ebayer and I am an avid collector of zoanthids-but now I do and some of the stuff looks very nice!
BOL to the both of you and shouldn't this be in the vendor/trader feedback forum instead of the zoanthid forum?
 
and for the record.. the seller REFUSED to file a claim with Fed Ex.. he told dave to do so, and Fed Ex said the shipper needs to file.. Which was never done
 
read before you speak

read before you speak

<a href=showthread.php?s=&postid=8253127#post8253127 target=_blank>Originally posted</a> by MIFragMan
and for the record.. the seller REFUSED to file a claim with Fed Ex.. he told dave to do so, and Fed Ex said the shipper needs to file.. Which was never done
Click to expand...
Dont know where you got your info from.You didn't read his entire second post. He DID file a claim!!
<a href=showthread.php?s=&postid=8253127#post8253127 target=_blank>Originally posted</a> by WhiteSocks
To sum this up, plain and simple, item greatly damaged during delivery. A new piece was offered no questions asked! FEDEX DENIED THE SHIPPING CLAIM, this has nothing to do with us. The saddest thing is you feel you got the wrong piece with all that it went through. Yet you denied yourself the right to prove anything about the photo etc, by not wanting a replacement. Were do you think we should pick up the tab as a store owner. Do you think, we should pay for shipping and a new frag, for a mistake that had nothing to do with us. I don’t think you would, if the shoe was on the other foot. But, I will give you this you might do as we do, offer a new piece. That’s all we can do! FedEx or any other carrier rarely takes responsibility for anything to do with Coral. We have no control over this. For anyone that has not read the complete thread, THERE WAS A CLAIM FILED, IT WAS DENIED.
Click to expand...
 
How does bad publicity make someone buy there? LOL, I don't see any proof by the vendor showing he was correct. Pictures are worth a thousand words and those are proof enough. It's just not worth the risk to get items that don't even look like the right lighting.
 
Re: Beware of this Ebay seller

<a href=showthread.php?s=&postid=8233839#post8233839 target=_blank>Originally posted</a> by Labman48076
I bid on some what I thought were some sweet looking Paly's on ebay seller coralmarinelife that I thought would be great for my tank and a great trade I haven't seen anything like them. well long story short won the bid they shipped but 1st they shipped to the wrong house fedex sent them to 27703 instead of 27730.

I think the main problem is the coral get shipped to the wrong zip code.If this is true than the seller should be responsible for making the shipping error.
Click to expand...
 
Ive purchased from this seller also and was NOT HAPPY with the comparison with photo and reallife pics. He tried to tell me that they would look different under different lights and then I had to tell him we were running the EXACT SAME LIGHTS, he tried to tell me that zoanthinds need time to color up ! IN 5 YEARS AT A LFS I'VE NEVER SEEN ZOANTHINDS LOOSE COLOR IN SHIPPING.
 
hmmm not sure why I missed this..


posting emails etc unless you have permission of both parties involved is not kosher. Sorry that hte sale didn't work as well as you had hoped..

but.. this is not the forum for a post like this. And even then I think this is best taken to email between the parties involved.

closed
 
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