Since the announcement has officially been made on the Royal Exclusiv Website and the Royal Exclusiv Facebook page, the cat is out of the bag and I figured I would share this here as well.
Many of you know me by my other user name Slief. As you are already aware, I have been helping Royal Exclusiv Bubble King users in an unofficial capacity for a long time. Well, I am now officially heading up Royal Exclusiv USA support and service. There will be some serious changes in store from a support standpoint here in the US.. I've seen and coveted the way companies like Kessil, Tunze and Ecotech handle their support and service here in the US. In my mind, there is absolutely no reason why one of the best Skimmer, Pump and Sump manufacturers in the industry shouldn't have the best support and service in the industry to match.
I will be heading to Florida late next week to meet with the US RE team and put together a plan to insure that comes to fruition. I've been a reef aquarium and salt water hobbyist for over 27 years and I am also a Royal Exclusiv user and have been for a long time. I wouldn't take on a position like this if I didn't believe wholeheartedly in the quality of the product and my ability to see to it that my ideas for service and support can be implemented. As such, I will do my best to support new users and old and to set a new benchmark for the support provided by Royal Exclusiv here in North America.
We are also looking to setup an Official Royal Exclusiv Forum/Sponsorship here at Reef Central. I have already reached out to Reef Central to get that ball rolling. I will also be in contact with all of the Royal Exclusiv dealers here in North America so they know about the changes and have my contact info as well.
There will be more news in the coming weeks but I figured I would share this with you guys here. Also, please checkout the Royal Exclusiv Facebook page for more info and like us there if you want to keep up with the latest news.
https://www.facebook.com/pages/Royal-Exclusiv-pumps-skimmers/127809333905811?fref=photo
Here is the announcement.
We are very proud to announce that we have a new member at RE's US-Team! Scott Leif is an absolute expert in our products and most of all saltwater aquarists will know him from his great activities at "œReef Central".
As the responsible for our West-Coast Depot at Chatsworth, California. Scott will take care for the coming up "œRoyal Exclusiv" board at "œReef Central" and also for our customer and technical support in the US.
Thanks for joining us, Scott and WELCOME AT RE
http://royalexclusiv.com/