Reefvette,
I would like to personally apologize for the problems you experienced with your order several months ago. We ship thousands of packages every week, and I can tell you that the problem you experienced is not the norm. I am glad that we were able to refund your money under our Arrive Alive Stay Alive guarantee, which is there for your protection, so that you can be confident and satisfied with everything you purchase from Drs. Foster and Smith/LiveAquaria.
The Purple Bulb Anemones we offered from Tonga a few months back were obtained from one of the most experienced suppliers overseas, especially when it comes to Cnidarians. The person running this export station actually was one of the only people to successfully spawn Stichodactyla gigantea in captivity, and he is in my book an expert on Anemone identification and husbandry. These anemones were sustainably harvested, and more importantly LEGALLY collected, exported and imported following the guidelines of export and import by US Fish and Wildlife. I can tell you that there are plenty more in the spot where they were collected, and you will see more of these Cnidarians throughout next year if all goes well.
We received these Purple Entacmaea quadricolors into our Aquaculture Coral and Marine Life facility in Rhinelander Wisconsin, and had quarantined these anemones for well over two weeks, then offered them slowly for sale on the LiveAquaria.com web site the following two weeks. I am very confident (as is our supplier) that these anemones are Entacmaea quadricolor. Some enthusiasts and even experts have debated if these “Bulb†anemones were in fact Heteractis magnifica, but they were definitely not Heteractis crispa or Heteractis malu, which are commonly referred to as Sebae Anemones. This thread was linked to in the above post by Donna, where you posted in several times.
As far as being in a rush to ship your order, we actually did not ship the anemone to you on the day scheduled because the anemone was deflated and IMO was not ready to be pulled from our holding vats and shipped that day, which you had alluded to in your previous post. It my job to make sure that every animal that leaves our facility is in perfect health, and I do hold orders when I feel that an animal does not meet the criteria for packaging and transport. Unfortunately on rare occasions mistakes do happen due to human error with packaging and transport, but once again, I can assure you that this is rare, or we would not be in business if similar human errors were made repeatedly. We have thousands of satisfied customers, and hope that we can add you to the list one day if you decide to purchase from us again.
I am not here to debate with you on our packaging, identification or anything else for that matter. I understand your frustration with your previous order, but if you still feel that we have not rectified the situation with your order to your satisfaction, I urge you to contact the LiveAquaria supervisor so that we can revisit this issue.
Regards,
Kevin Kohen
Director of LiveAquaria
Drs. Foster and Smith