Grace's Dad
New member
Good luck. I'm not sure you have much of a claim. How did you even let the driver get off the porch? You couldn't tell he handed you an empty box?
bummer from UPS!!! a bunch of theives!
- Thread starter kvosstra
- Start date
Good luck. I'm not sure you have much of a claim. How did you even let the driver get off the porch? You couldn't tell he handed you an empty box?
kvosstra
New member
the box was pretty large, including a tripod, camera bag, and some other parts, so I could not tell immediately that the contents were missing - if only I could see through cardboard!
...clearly the thing to learn for all - if the package is even a bit damaged, as this one was - you must refuse the package. (I was not aware of this, expensive way to learn this lesson), Then, you have to take off a few hours from work, go to the depot and accept the package and deal with it there. This is obviously hard to do when you are excited about the contents of the package and its the day before a holiday when you wanted to use said contents.
...on a second note, I wont ever ship to my home address again - Work will now be getting my packages.
...clearly the thing to learn for all - if the package is even a bit damaged, as this one was - you must refuse the package. (I was not aware of this, expensive way to learn this lesson), Then, you have to take off a few hours from work, go to the depot and accept the package and deal with it there. This is obviously hard to do when you are excited about the contents of the package and its the day before a holiday when you wanted to use said contents.
...on a second note, I wont ever ship to my home address again - Work will now be getting my packages.
BeanAnimal
Premium Member
I am sure that UPS has a very clear legal definition of what a signature on either document means. This same game plays out over and over every day
kvosstra
New member
I agree, that once I signed for it, both the seller and the Bailee were relieved of some of their duties. But I am allowed reasonable time to inspect the good and in this case the goods were non-conforming goods.
done here - Ill update again when there is some actual information instead of speculation.
...again - lesson to me, and to all of you - if there is any damage to the package, refuse it on the spot. It sucks, but that's the truth.
done here - Ill update again when there is some actual information instead of speculation.
...again - lesson to me, and to all of you - if there is any damage to the package, refuse it on the spot. It sucks, but that's the truth.
BeanAnimal
Premium Member
Honestly... I hope you get this worked out in time for the Holiday
Maybe the B&H employee that packed the box forgot the camera?? If you track the package on the UPS site it should show the weight when it left B&H, compare that to the current weight of the box. Just a thought.
Receiving empty boxes from UPS apparently happens quite often.
http://www.google.com/search?q=rece...s=org.mozilla:en-US:official&client=firefox-a
Receiving empty boxes from UPS apparently happens quite often.
http://www.google.com/search?q=rece...s=org.mozilla:en-US:official&client=firefox-a
Grace's Dad
New member
At this point, this is what would kind of worry me/**** me off.
Jacob D
New member
Sorry to hear your situation.
I agree with Grace's Dad... what's up with that nonsense? How could the package be re-delivered if you already accepted and signed for it the day (or days) before? This doesn't make any sense and I would imagine if you pointed this out to UPS and/or B&H it might help turn the tide in your favor. Unless you're doing a really bad job of explaining this, and I'm not saying you are, but unless you are something very suspect is going on at UPS.
I agree with Grace's Dad... what's up with that nonsense? How could the package be re-delivered if you already accepted and signed for it the day (or days) before? This doesn't make any sense and I would imagine if you pointed this out to UPS and/or B&H it might help turn the tide in your favor. Unless you're doing a really bad job of explaining this, and I'm not saying you are, but unless you are something very suspect is going on at UPS.
kvosstra
New member
...I will complete the story.
So the camera and lense were originally missing from the original box that was delivered on wednesday the 26 of November. The remaining contents were all in the box.
I filed a claim with UPS and B&H. Unfortunately there was very little communication from either side, about the claim.
UPS stopped by on the 1st of december and picked up the original damaged box with the remaining contents of the package. This then went through claims.
The box was then redelivered to my house on dec. 5th and signed for at 3:50 Pm. (the problem is, that I was not told that the package would be re-delivered, nor was I home to accept or sign for the box. So when I called UPS yesterday to get an update, they told me that the box had been delivered on this date and signed for by me (this was the first time I learned about the redeliverd box). I was thinking ***!!! How can the same box be stolen twice!)
I called B&H yesterday, but my claims person was already out of the office, So I called again this morning and this is what occurred:
First, they tell me that they are going to send me a new camera and lense! This is great news obviously. I stop him, to let him know the rest of the bad news, that I don't have the rest of the contents. The guy, literally is silent for a second, and asks me to clarify - so I tell him that I called UPS and that the box was delivered, and "signed" for by me on the 5th, but that I didn't sign for it, or receive that package. He is shocked at this and asks me to hold on to take a look at the signatures. The signature on the 5th is a circle - my other signature is very clear, I always do this, and he just laughs, saying that he cant believe the same box would be involved in two thefts - I agreed!
So, on Monday, they will finalize the claim with UPS for the remaining parts (tripod, camera bag, lense covers, extra battery, memory, etc.) and ship it to my work address so that I can receive it by Friday the 19th, so it can go on vacation with me.
So, I will get everything, but the package was involved in not one, but two thefts! Everything is missing and I will, in theory, by next week have a new set of everything I ordered.
UPS has lost a customer, B&H kept one.
-Kyle
So the camera and lense were originally missing from the original box that was delivered on wednesday the 26 of November. The remaining contents were all in the box.
I filed a claim with UPS and B&H. Unfortunately there was very little communication from either side, about the claim.
UPS stopped by on the 1st of december and picked up the original damaged box with the remaining contents of the package. This then went through claims.
The box was then redelivered to my house on dec. 5th and signed for at 3:50 Pm. (the problem is, that I was not told that the package would be re-delivered, nor was I home to accept or sign for the box. So when I called UPS yesterday to get an update, they told me that the box had been delivered on this date and signed for by me (this was the first time I learned about the redeliverd box). I was thinking ***!!! How can the same box be stolen twice!)
I called B&H yesterday, but my claims person was already out of the office, So I called again this morning and this is what occurred:
First, they tell me that they are going to send me a new camera and lense! This is great news obviously. I stop him, to let him know the rest of the bad news, that I don't have the rest of the contents. The guy, literally is silent for a second, and asks me to clarify - so I tell him that I called UPS and that the box was delivered, and "signed" for by me on the 5th, but that I didn't sign for it, or receive that package. He is shocked at this and asks me to hold on to take a look at the signatures. The signature on the 5th is a circle - my other signature is very clear, I always do this, and he just laughs, saying that he cant believe the same box would be involved in two thefts - I agreed!
So, on Monday, they will finalize the claim with UPS for the remaining parts (tripod, camera bag, lense covers, extra battery, memory, etc.) and ship it to my work address so that I can receive it by Friday the 19th, so it can go on vacation with me.
So, I will get everything, but the package was involved in not one, but two thefts! Everything is missing and I will, in theory, by next week have a new set of everything I ordered.
UPS has lost a customer, B&H kept one.
-Kyle
TitusvileSurfer
New member
Woo hoo B&H saves the day! I'm glad everything worked out for you and hope you enjoy your camera. =)
Now you can see why they come so highly recommended.
Now you can see why they come so highly recommended.
TitusvileSurfer
New member
Oh I'll agree with that, B&H has the best service around whether you have a problem or not IMO. My first words in this thread waaay back were "I bet B&H saves the day". I just knew they would.
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