Cant access Apex remotely after power outage
- Thread starter TonyInVa
- Start date
D
Deleted member 143833
I suspect following the restart that the Apex has a new IP address (assuming you are using dynamic address. You can go to the display and navigate to the network setup, browse down to the IP address and see what it is, try that in your browser.
D
Deleted member 143833
open a browser on your PM and enter the Ip as the website address; see if you get a password prompt and can connect to the Apex. Depending on the browser you might need to put 'http://' in front of the ip address.
RokleM
Premium Member
If it's a new IP address, see above. However, there is another possibility that should be mentioned in regards to loss of network connectivity after power issues.
In my experience, if you have a loss of Ethernet connectivity, the Apex needs to be rebooted (same with the AC3). This can occur if you either unplug the cable or the device the cable is run to is powered off (switch/wireless adapter/etc). Most modern OS's have a capability to determine when a cable is plugged in and unplugged, and go through a series of tasks on a network level. The AC3/Apex does not appear to have these capabilities, in turn a reboot is the quickest and easiest way to get the network back online.
In my experience, if you have a loss of Ethernet connectivity, the Apex needs to be rebooted (same with the AC3). This can occur if you either unplug the cable or the device the cable is run to is powered off (switch/wireless adapter/etc). Most modern OS's have a capability to determine when a cable is plugged in and unplugged, and go through a series of tasks on a network level. The AC3/Apex does not appear to have these capabilities, in turn a reboot is the quickest and easiest way to get the network back online.
If you can access the Apex using the ISP-assigned IP address, but not using the dyndns hostname, then the problem probably lies with the DDNS process.
Sign into the DynDNS web site. Go to My Services->My Hosts, then your hostname entry. Make sure that the record has not expired. Then, note the IP address listed.
Open a new browser window or tab, then go here: http://www.reeftronics.net/showip.php
Compare the IP adress shown with the one in DynDNS. They should be the same. If not, then the DynDNS update function in your router (or other update method) isn't working.
If they match, then the problem lies elsewhere.
Sign into the DynDNS web site. Go to My Services->My Hosts, then your hostname entry. Make sure that the record has not expired. Then, note the IP address listed.
Open a new browser window or tab, then go here: http://www.reeftronics.net/showip.php
Compare the IP adress shown with the one in DynDNS. They should be the same. If not, then the DynDNS update function in your router (or other update method) isn't working.
If they match, then the problem lies elsewhere.
What should the settings be? All seem self explanatory except on the drag down for "Connection To Update" the options are: None, Broadband Connection (Ethernet), Broadband Connection (Coax),WAN PPPOE, and WAN PPOE2. What shoul be in this field?
Look at the back of the router. If the ISP connection is a coaxial (TV) cable, choose the Coax option. If it's a network cable, choose the Ethernet option.
After clicking Apply, Ok, or whatever, give it a minute and then do the IP address comparison again. If all goes well, they will match.
After clicking Apply, Ok, or whatever, give it a minute and then do the IP address comparison again. If all goes well, they will match.
Thanks Russ. This fixed the problem.
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